At a Glance
- Tasks: Assist in delivering a unique consumer experience and manage the consumer lifecycle at the Running Department.
- Company: Join the adidas LDN Flagship store on Oxford Street, a hub for brand engagement and innovation.
- Benefits: Full-time position with opportunities for training, coaching, and collaboration with experts.
- Other info: Role involves collaboration with various teams for in-store activations and events.
- Why this job: Be a key player in enhancing consumer satisfaction and brand loyalty at a leading sports retailer.
- Qualifications: Comprehensive knowledge of running products and consumer service behaviours is essential.
The predicted salary is between 25000 - 30000 £ per year.
Purpose & Overall Relevance for the Organization
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one‑of‑a‑kind experience for our Flagship and creators club consumers. To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities
- To role model consumer service behaviours.
- To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint.
- Promote efficient ways to manage the consumer 'life cycle', which includes all the steps consumers go through when interacting with organisations.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Assists in the seamless execution of in‑store activations events, in collaboration with the Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations.
- Collaborates with the Experts and SCEM to ensure a unique Flagship experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
Flagship Running Specialist, Women's Department (Full Time) - Adidas Ldn Flagship Store, Oxford St employer: ADIDAS
Working at adidas means being part of a global leader in sportswear, located on Oxford Street. Enjoy full-time benefits and engage in a culture focused on consumer-centric experiences. Collaborate with a diverse team to create memorable interactions for consumers.
