Business Operations Manager

We have 2 opportunities available, 1 Perm, 1 Temporary. Both will be considered via this process. Interested? Please apply below! We strive to be the world’s leading sports brand and we’re looking for pioneers and visionaries to help shape that journey. Sport never stands still and neither do we. At adidas, you're not just getting a job; you're stepping into a role where your impact is global and your individuality is celebrated. Champions aren’t only found on the field. Join a brand where ambition, innovation, and teamplay fuel everything that we do. We seek people who connect deeply with our brand and bring their passion to work every single day.

Location: You’ll be joining our Stockport Head office, a vibrant hub featuring 18 showrooms, a dedicated Conference Centre and a staff Wellness Hub. You’ll have access to a state-of-the-art gym equipped with Peloton bikes and every piece of kit you could imagine. Plus, an indoor astroturf pitch, a padel court, chat boxes and inspiring creative spaces. Our Stockport team consists of over 350 adidas employees, working across Brand Marketing, Commercial and Business support functions.

What You’ll Do

The difference you will make:

• Support the achievement of sales targets by maximising order conversion and maintaining order accuracy.
• You’ll improve operational efficiency by identifying process improvements and implementing better ways of working.
• You’ll develop and empower your Account Operations colleagues, helping to build a skilled and engaged team.
• Contribute to wider business initiatives and cross-functional collaboration that drive overall organisational performance.
• You’ll ensure customers receive a reliable and high-quality service experience, strengthening customer relationships.

A Day In The Life

• Lead and support a team of Account Operations colleagues, providing guidance, resolving issues and ensuring daily priorities are met.
• Review and manage the order book to ensure orders are accurate, on time and aligned with customer and business requirements.
• Collaborate with Sales, Supply Chain and Operations teams to resolve delivery issues, improve processes and maintain service levels.
• Monitor team performance and workloads, providing coaching and support to help team members develop and perform effectively.
• Participate in meetings and projects focused on improving service processes, systems and overall efficiency.

Do you have what it takes?

• A strong passion for our brand and products is essential.
• Demonstrated experience leading and developing a team within a customer service or operational environment.
• Strong customer service and stakeholder management skills, with the ability to collaborate effectively across departments.
• Excellent communication skills, with the ability to adapt style and approach for different audiences.
• Strong organisation, planning and problem-solving abilities, with a focus on improving processes and efficiencies.
• Proficiency in business systems and tools, including Microsoft Office and SAP or similar systems.
• Ability to analyse operational data and manage order books to support service levels and commercial objectives.
• Understanding of supply chain or operational processes within a fast-paced, customer-focused environment.

Life At Adidas

We operate a hybrid working model with 3 days in the office and the flexibility to work from home on the other 2 days. Beyond this, we offer a range of flexible working policies to support all personal circumstances.

What We’ll Do For You

• A leading pension scheme
• An annual bonus
• Generous employee discount and sample sales
• World-class gym facilities including a padel court and indoor football pitch
• Access to a wide variety of gym classes such as weight training, yoga, pilates, spin and padel coaching as well as both men and women’s 5-aside football
• Private medical insurance and health cash plan
• Life assurance benefit
• Onsite Wellness Centre offering appointments with a variety of health professionals
• 25 days holiday + bank holidays
• Enhanced maternity and paternity benefits
• Access to educational resources to support development
• Regular opportunities to win tickets to sport and music events

We’re committed to ensuring everyone feels welcome throughout the application and interview process. If you require any adjustments, simply let your recruitment partner know and they will be glad to support you. adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.