adi Group Services
Systems and CRM Analyst
Location – Kings Norton, Birmingham
About The Role
We are looking for a Systems and CRM Analyst to join our Group Services team and take responsibility for the effective management, maintenance and continuous improvement of adi Group’s CRM and wider business systems.
You’ll play a key role in ensuring our CRM data is accurate, reliable and consistently used across the business, while providing reporting and insight to support sales performance and wider business decisions.
Specifically, Your Key Responsibilities Will Include
- Manage the day-to-day administration and use of Pipedrive CRM across adi Group.
- Maintain high standards of CRM data accuracy, completeness and consistency.
- Monitor CRM usage and support users with system queries, training and guidance.
- Develop and maintain CRM reports and dashboards to provide meaningful business insight.
- Oversee the adi referral system, monitoring referrals through to completion and reporting on performance.
- Support lead generation and contribute to pipeline growth.
- Produce regular CRM, referral and order intake reports for key stakeholders.
- Analyse data, identify trends and highlight areas requiring attention.
- Provide first-line support for CRM and other business system issues, escalating where required.
- Support system testing, upgrades, implementations and continuous improvement projects.
- Identify opportunities to improve systems, processes, reporting and data quality.
About You
We’re looking for someone with experience in a CRM, systems, data analysis or business systems environment, ideally with experience of:
- Managing or administering a CRM system such as Pipedrive.
- Maintaining data quality and improving processes.
- Producing reports, dashboards and management information.
- Analysing data and identifying trends and opportunities.
- Providing first-line systems support.
- Supporting system improvements, implementations or upgrades.
Most importantly, we’re looking for someone who is proactive, curious and keen to improve the way systems and data are used across the business.
The Benefits
- The adi Pit Stop – savings and discounts portal with Reward Gateway
- Healthcare cash plan
- 24/7 GP helpline including private electronic prescription service
- Enhanced Employee assistance programme
The Company
Find out more about adi - https://www.adiltd.co.uk/
Other organisations may call this role a CRM & Systems Analyst, Business Systems Analyst, Systems & Data Analyst or Data & CRM Analyst.
adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.
#J-18808-Ljbffr
Systems and CRM Analyst employer: adi Group
At adi Climate Systems, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Kings Norton, Birmingham, where innovation meets collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to work on diverse projects across various industries, ensuring that every team member can thrive and develop their skills. With benefits like a savings portal, enhanced employee assistance, and a vibrant company culture that celebrates achievements, we create a rewarding workplace for those looking to make a meaningful impact in project governance and compliance.
