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- Tasks: Support B2B clients with technical expertise in electronic security products.
- Company: Join ADI, a leading global distributor in security and AV solutions.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Why this job: Make a real impact while building strong customer relationships in a dynamic industry.
- Qualifications: Strong communication skills and a knack for solving technical issues required.
- Other info: Be part of a diverse team in a fast-growing, purpose-driven company.
The predicted salary is between 28800 - 48000 £ per year.
ADI is the leading global wholesale distributor of security, AV, and low-voltage products. With more than 25 years in the industry, ADI has grown into a multi-billion-dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide.
To continue meeting the high standards our customers expect, we now have an opportunity for a Technical Desk-based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first-class customer service, and strong commercial awareness.
Overview
We are seeking a knowledgeable, proactive, and customer-focused Technical Desk-based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product-related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long-term relationships built on trust, expertise, and service excellence.
Key Responsibilities
- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Qualifications
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer-friendly language.
- Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer-centric solutions.
- Highly organised, with strong problem-solving skills and excellent attention to detail.
- A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
What’s in it for you
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On-site gym
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Technical Desk-based Account Manager in Oldham employer: ADI Global
Contact Detail:
ADI Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Desk-based Account Manager in Oldham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Technical Desk-based Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical support and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your expertise.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your technical knowledge and past successes in account management. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Desk-based Account Manager in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Desk-based Account Manager role. Highlight your technical expertise and customer service experience, as these are key for us at ADI.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've provided exceptional customer support or solved technical issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your knowledge of electronic security products like CCTV and alarms. We want to see that you can translate complex concepts into clear, customer-friendly language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ADI Global
✨Know Your Tech Inside Out
As a Technical Desk-based Account Manager, you'll need to demonstrate your understanding of electronic security products like CCTV and alarms. Brush up on the technical specifications and common troubleshooting issues so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional customer service. Prepare examples from your past experiences where you've successfully resolved customer issues or provided technical guidance. Highlight your ability to communicate complex concepts in a clear, friendly manner.
✨Research the Company and Industry Trends
Familiarise yourself with ADI's position in the market and their product offerings. Understanding current trends in the electronic security sector will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
