At a Glance
- Tasks: Manage and grow customer accounts in the Fire & Security sector while driving sales performance.
- Company: Join a global leader in Fire & Security solutions with a dynamic team culture.
- Benefits: Competitive salary, quarterly commission, gym access, and professional development opportunities.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make an impact in a fast-paced environment while building strong customer relationships.
- Qualifications: Sales or account management experience, strong communication skills, and good IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
ADI now has an opportunity for a Desk Based Account Manager to join our team at our International Head Office in Chadderton, Oldham. As a Desk Based Account Manager, you will be responsible for managing and growing a portfolio of customers within the Fire & Security sector across the North region. The role focuses on driving sales performance, strengthening customer relationships, and delivering a high level of commercial and operational support to maximize revenue and customer retention. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
- Sales & Revenue Growth
- Drive sales of Fire & Security products and services within an assigned customer base
- Identify new business opportunities and expand share of wallet within existing accounts
- Proactively follow up quotations, leads, and inbound enquiries to convert opportunities into revenue
- Support promotional campaigns and upsell value-added solutions
- Account Management
- Build and maintain strong relationships with customers, understanding their business needs and project requirements
- Develop account plans to support long-term growth and retention
- Act as the primary point of contact for day‑to‑day customer engagement
- Coordinate with internal teams to ensure seamless service delivery
- Customer Support & Service
- Provide professional, timely responses to customer queries, orders, and technical requests
- Support customers through the full sales lifecycle (quotation through to order fulfilment)
- Work closely with Technical Support, Operations, and Logistics teams to resolve issues
- Commercial & Operational Excellence
- Accurately process quotations and orders in line with company processes
- Maintain CRM and customer records to track opportunities, pipeline, and activity
- Monitor sales performance against targets and identify areas for improvement
- Collaboration & Internal Engagement
- Work collaboratively with field sales, key account teams, and technical specialists
- Support wider business initiatives to drive efficiency, automation, and customer experience improvements
- Share market and customer insights with the wider business
YOU MUST HAVE:
- Proven experience in a sales or account management role (Fire & Security experience desirable)
- Strong commercial awareness with the ability to identify growth opportunities
- Excellent communication and relationship‑building skills
- Ability to manage multiple priorities in a fast‑paced, desk‑based environment
- Good IT skills, including CRM and order management systems
WE VALUE:
- Customer‑focused with a proactive, solution‑oriented approach
- Results‑driven with a focus on achieving and exceeding targets
- Strong attention to detail and organisational skills
- Team player with the ability to collaborate across functions
WHAT'S IN IT FOR YOU:
- Competitive salary package with market leading quarterly commission
- Opportunity to work for a global business
- Excellent career progression opportunities
- Onsite Gym
- Access to LinkedIn Learning with thousands of expert‑led courses to support your professional development
Equal Employment Opportunity Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Desk Based Account Manager - Fire & Security in Oldham employer: ADI Global
At Resideo, we pride ourselves on being an excellent employer, offering a competitive salary package and market-leading quarterly commission for our Desk Based Account Manager role in Chadderton, Oldham. Our vibrant work culture promotes collaboration and professional growth, with access to LinkedIn Learning and excellent career progression opportunities, all within a supportive hybrid working environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager - Fire & Security in Oldham
✨Tip Number 1
Get to know the company inside out! Research ADI's products and services in the Fire & Security sector. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to sales and account management. Think about your past experiences and how they align with the role. Practice makes perfect, so run through mock interviews with friends or family.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Desk Based Account Manager - Fire & Security in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Desk Based Account Manager role. Highlight your experience in sales and account management, especially in the Fire & Security sector. We want to see how you can drive sales and build relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your skills align with our needs. Don’t forget to mention specific achievements that demonstrate your ability to exceed targets.
Showcase Your Communication Skills:As a Desk Based Account Manager, communication is key. In your application, make sure to convey your ability to engage with customers effectively. Use clear and concise language to reflect your strong communication skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ADI Global
✨Know Your Fire & Security Stuff
Make sure you brush up on the latest trends and technologies in the Fire & Security sector. Being able to discuss specific products and services will show that you're genuinely interested and knowledgeable, which is a big plus for any Desk Based Account Manager role.
✨Showcase Your Sales Skills
Prepare examples of how you've driven sales performance in previous roles. Think about specific situations where you identified growth opportunities or successfully managed customer accounts. This will help demonstrate your ability to meet and exceed targets.
✨Build Rapport with Your Interviewers
Remember, this role is all about relationship-building. Practice your communication skills and be ready to engage with your interviewers. Ask them questions about their experiences and the company culture to show that you're keen to connect.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think through how you would handle various customer queries or issues, and be prepared to explain your thought process clearly.
