At a Glance
- Tasks: Manage relationships with customers and vendors while overseeing orders and improving processes.
- Company: Join a global business with a focus on supply chain excellence.
- Benefits: Hybrid working model, career development opportunities, and potential for a degree apprenticeship.
- Other info: Opportunity to work in a collaborative environment with excellent growth potential.
- Why this job: Be part of a dynamic team and make a real impact in supply chain management.
- Qualifications: Experience in admin or customer service; fluency in English required.
The predicted salary is between 30000 - 40000 € per year.
ADI now has a new opportunity for a Supply Chain Helpdesk Co‑ordinator on a 12‑month fixed term to join our growing Supply Chain team based in Oldham, Manchester. In this role you will manage the administration of our internal customers and external vendors, oversee a high volume of open orders and work with European internal and external customers. The role requires a quick learner, good attention to detail and a team‑player spirit. It is a hybrid role – 3 days at our EMEA Head Office in Chadderton, Oldham and 2 days working from home.
Job Duties
- Manage the relationship with Internal Customers on a day‑to‑day basis
- Raise purchase orders to external suppliers for non‑stocked materials using SAP
- Input of supplier purchase order confirmations / dates into the system
- Ensure orderbooks are up to date with minimum missing data
- Expedite purchase orders with suppliers
- Manage high volume of incoming emails
- Coordinate with other departments to achieve On Time, In Full shipments to customers
- Investigate inbound inventory discrepancies
- Manage any invoice queries relating to your purchase orders
- Escalation management and coordination (fast, clear, and detailed communication to all stakeholders)
- Continuous Process Improvement on planning processes linking to business requirements
- Improve / liaise with suppliers to improve supply confirmation and delivery accuracy
- Opportunity to undertake degree apprenticeship in Supply Chain management leading to full L6 qualification (BA)
YOU MUST HAVE
- Data entry, admin or customer service experience
- Fluency in English
WE VALUE
- Experience in distribution and supply chain operations
- Proficient in the use of planning software tools
- SAP/ERP experience
- Experience with cross‑functional team leadership
- Understands commonly‑used concepts, practices and procedures within a particular field
- Additional languages such as Czech, French, Spanish, Dutch or German are a plus
What's In It For You
- Hybrid working model
- Opportunity to work for a global business
- Excellent career development opportunities
Location: Unit 6, Broadgate Business Park, Broadway, Chadderton, Oldham, OL9 9XA, UK (Hybrid)
Supply Chain Helpdesk Coordinator - (12 months fixed term) in Oldham employer: ADI Global Distribution
At ADI, we pride ourselves on being an excellent employer, offering a hybrid working model that promotes work-life balance while fostering a collaborative and supportive work culture. Our commitment to employee growth is evident through opportunities such as the degree apprenticeship in Supply Chain management, ensuring that our team members can develop their skills and advance their careers within a global business environment. Located in Chadderton, Oldham, our office provides a dynamic setting where you can thrive alongside a dedicated team focused on continuous improvement and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Helpdesk Coordinator - (12 months fixed term) in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain field, especially those who work at ADI or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP skills and understanding supply chain concepts. We want you to shine when discussing how you can manage relationships with internal customers and handle high volumes of orders.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed data entry or resolved customer service issues. This will demonstrate that you're the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supply Chain Helpdesk Coordinator - (12 months fixed term) in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supply Chain Helpdesk Coordinator role. Highlight any relevant experience in data entry, admin, or customer service that matches what we're looking for.
Show Off Your Skills:Don’t forget to showcase your skills! If you’ve got experience with SAP or any planning software, let us know. We want to see how you can contribute to our team!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ADI Global Distribution
✨Know Your Supply Chain Basics
Brush up on your supply chain knowledge before the interview. Understand key concepts like order management, inventory discrepancies, and the importance of On Time, In Full shipments. This will show that you're not just a quick learner but also genuinely interested in the role.
✨Familiarise Yourself with SAP
Since the role involves using SAP for raising purchase orders and managing confirmations, it’s crucial to have a basic understanding of how it works. If you’ve used similar ERP systems, be ready to discuss your experience and how it can translate to SAP.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around managing high volumes of emails or resolving invoice queries. Think of specific examples from your past experiences where you successfully navigated similar challenges.
✨Show Your Team Spirit
This role requires a team-player attitude, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you’ve worked cross-functionally to achieve common goals, as this will resonate well with the interviewers.
