At a Glance
- Tasks: Manage and grow customer accounts in the Fire & Security sector while driving sales performance.
- Company: Join a global leader in Fire & Security solutions with a dynamic team culture.
- Benefits: Competitive salary, quarterly commission, career progression, and access to LinkedIn Learning.
- Other info: Enjoy a hybrid work model and excellent opportunities for professional development.
- Why this job: Make an impact by building strong customer relationships and driving sales growth.
- Qualifications: Sales or account management experience, strong communication skills, and good IT proficiency.
The predicted salary is between 30000 - 40000 € per year.
ADI now has an opportunity for a Desk Based Account Manager to join our team at our International Head Office in Chadderton, Oldham. As a Desk Based Account Manager, you will be responsible for managing and growing a portfolio of customers within the Fire & Security sector across the North region. The role focuses on driving sales performance, strengthening customer relationships, and delivering a high level of commercial and operational support to maximise revenue and customer retention. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
Sales & Revenue Growth
- Drive sales of Fire & Security products and services within an assigned customer base
- Identify new business opportunities and expand share of wallet within existing accounts
- Proactively follow up quotations, leads, and inbound enquiries to convert opportunities into revenue
- Support promotional campaigns and upsell value‑added solutions
Account Management
- Build and maintain strong relationships with customers, understanding their business needs and project requirements
- Develop account plans to support long‑term growth and retention
- Act as the primary point of contact for day‑to‑day customer engagement
- Coordinate with internal teams to ensure seamless service delivery
Customer Support & Service
- Provide professional, timely responses to customer queries, orders, and technical requests
- Support customers through the full sales lifecycle (quotation through to order fulfilment)
- Work closely with Technical Support, Operations, and Logistics teams to resolve issues
Commercial & Operational Excellence
- Accurately process quotations and orders in line with company processes
- Maintain CRM and customer records to track opportunities, pipeline and activity
- Monitor sales performance against targets and identify areas for improvement
Collaboration & Internal Engagement
- Work collaboratively with field sales, key account teams, and technical specialists
- Support wider business initiatives to drive efficiency, automation, and customer experience improvements
- Share market and customer insights with the wider business
You Must Have
- Proven experience in a sales or account management role (Fire & Security experience desirable)
- Strong commercial awareness with the ability to identify growth opportunities
- Excellent communication and relationship‑building skills
- Ability to manage multiple priorities in a fast‑paced, desk‑based environment
- Good IT skills, including CRM and order management systems
We Value
- Customer‑focused with a proactive, solution‑oriented approach
- Results‑driven with a focus on achieving and exceeding targets
- Strong attention to detail and organisational skills
- Team player with the ability to collaborate across functions
What's In It For You
- Competitive salary package with market‑leading quarterly commission
- Opportunity to work for a global business
- Excellent career progression opportunities
- On‑site gym
- Access to LinkedIn Learning with thousands of expert‑led courses to support your professional development
Desk Based Account Manager - Fire & Security in Oldham employer: ADI Global Distribution
At ADI, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our International Head Office in Chadderton, Oldham. Our Desk Based Account Managers benefit from a competitive salary and market-leading commission structure, alongside excellent career progression opportunities and access to professional development resources like LinkedIn Learning. With a strong focus on collaboration and a supportive team culture, we empower our employees to thrive while driving sales performance in the vital Fire & Security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager - Fire & Security in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the Fire & Security sector on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the Fire & Security space. Show them you know your stuff and are genuinely interested in what they do.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes tracking your application easier for both of us!
We think you need these skills to ace Desk Based Account Manager - Fire & Security in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Desk Based Account Manager role. Highlight your experience in sales and account management, especially in the Fire & Security sector if you have it. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive sales performance. Be sure to mention any relevant achievements that showcase your ability to build strong customer relationships.
Showcase Your Communication Skills:As a Desk Based Account Manager, communication is key. In your application, demonstrate your ability to engage with customers and internal teams effectively. Use clear and concise language to show us you can handle multiple priorities in a fast-paced environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at ADI Global Distribution
✨Know Your Fire & Security Stuff
Make sure you brush up on the latest trends and technologies in the Fire & Security sector. Being able to discuss specific products and services will show that you're genuinely interested and knowledgeable about the industry.
✨Show Off Your Sales Skills
Prepare examples of how you've driven sales or managed accounts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in a way that aligns with the role's focus on revenue growth.
✨Build Rapport with Your Interviewers
Remember, this role is all about relationship-building. Practice engaging with your interviewers as if they were clients. Ask questions about their experiences and share relevant anecdotes to create a connection.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple priorities, be ready to discuss how you stay organised and efficient. Bring examples of tools or methods you use to keep track of tasks and ensure nothing slips through the cracks.
