Inside Sales Associate in Northampton

ADI Global Distribution now has the opportunity for an Inside Sales Associate to join the ADI team at our Northampton Store (NN4 7PX).

This role will be working Monday‑to‑Friday hours 8:00 am – 5:00 pm and offers excellent, long‑term opportunities to build a career within the electronic security industry.

Responsibilities

• Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
• Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue and profitability.
• Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
• Deliver products to customers across the region, ensuring timely and accurate service.
• Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.
• Must Have
• Prior sales/customer service experience – preferably in a trades or wholesale environment but equally retail will be considered favourably.
• Ability to multi‑task and sell over the phone as well as face‑to‑face.
• Excellent communication skills.
• Strong interpersonal and relationship‑building skills.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
• We Value
• Prior sales and industry experience, ideally within wholesale distribution or trade counter environments.
• Strong interpersonal and relationship‑building skills.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
• Experience using CRM systems to manage customer data and sales pipelines.
• Problem‑solving mindset with proven ability to manage client and executive relationships.
• Quick to learn and apply product knowledge to deliver tailored solutions.
• Driving Licence although not essential.
• What's In It For You
• Stable permanent role Monday to Friday.
• Competitive salary plus quarterly bonus scheme.
• Great work environment.
• Genuine opportunities for progression.
• Opportunity to work for a forward‑thinking global brand.
• Equal Employment Opportunity

Resideo is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable U.

S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business.

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• Job Information
• Job
• Identification: 18784 Job
• Category: Inside Sales
• Posting
• Schedule: Full time
• Location: 13 Tungsten Business Park, Caswell Road, Northampton, NN4 7PX, GB (On‑site)
• Incentive
• Eligible: SIP Business: ADI Global Distribution
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