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For Companies At a Glance
- Tasks: Support sales targets, manage accounts, and deliver exceptional customer experiences.
- Company: Join Resideo, a global leader in technology-driven solutions.
- Benefits: Stable role with base salary, sales incentives, and excellent company benefits.
- Why this job: Be part of a forward-thinking brand with genuine opportunities for career progression.
- Qualifications: Sales/customer service experience and strong communication skills required.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 48000 ÂŁ per year.
ADI Global Distribution is looking for an Inside Sales Associate to join our Norwich Store team. This full‑time role works Monday to Friday, 8:30 am‑5:30 pm, and offers long‑term career growth within the electronic security industry.
Job Duties
- Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
- Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors and supply partners.
- Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
- Assist in executing store business plans and marketing strategies to drive revenue and profitability.
- Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
- Deliver products to customers across the region, ensuring timely and accurate service.
- Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
- Support onboarding campaigns and marketing activities via direct mail, email, social media, and trade shows.
- Maintain accurate CRM data to provide visibility on business progress and customer relationships.
- Collaborate with internal teams to align business initiatives and deliver end‑to‑end product solutions through comprehensive product knowledge.
Required Qualifications
- Prior sales/customer service experience – preferably in a trades or wholesale environment, but retail experience will also be considered favourably.
- Ability to multi‑task and sell over the phone as well as face to face.
- Excellent communication skills.
Preferred Qualifications
- Prior sales and industry experience, ideally within wholesale distribution or trade counter environments.
- Strong interpersonal and relationship‑building skills.
- Comfortable working independently and as part of a team.
- Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
- Experience using CRM systems to manage customer data and sales pipelines.
- Ability to analyze sales performance and adapt strategies accordingly.
- Skilled in remote presentations and product demonstrations via Teams, Zoom, etc.
- Problem‑solving mindset with proven ability to manage client and executive relationships.
- Quick to learn and apply product knowledge to deliver tailored solutions.
Benefits / What’s In It For You
- Stable permanent role Monday to Friday.
- Base Salary + Sales Incentives.
- Great work environment.
- Quarterly bonus scheme.
- Excellent company benefits + pension contribution.
- Genuine opportunities for progression.
- Opportunity to work for a forward‑thinking global brand.
About Us
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology‑driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products.
Inside Sales Associate in Norfolk employer: ADI Global Distribution
Contact Detail:
ADI Global Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Associate in Norfolk
✨Tip Number 1
Get to know the company inside out! Research ADI Global Distribution and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or face-to-face, be ready to sell yourself just like you'd sell a product. Highlight your sales experience and how you can contribute to achieving those KPIs they care about.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Inside Sales Associate in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inside Sales Associate role. Highlight your sales and customer service experience, especially if it's in a trades or wholesale environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your enthusiasm for building strong customer relationships.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to engage with customers effectively, whether over the phone or face-to-face.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ADI Global Distribution
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by ADI Global Distribution. Familiarise yourself with their electronic security solutions and be ready to discuss how you can leverage this knowledge to build strong relationships with B2B reseller accounts.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales or customer service experiences that highlight your ability to meet KPIs and close deals. Think about times when you successfully managed a portfolio of accounts or resolved customer complaints, as these will demonstrate your capability in the role.
✨Demonstrate Communication Prowess
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and confidently. Be prepared to engage in role-play scenarios during the interview, where you might need to sell a product or handle a customer enquiry on the spot.
✨Emphasise Team Collaboration
While showcasing your ability to work independently is important, don’t forget to highlight your teamwork skills. Discuss how you’ve collaborated with internal teams in the past to achieve business goals, as this aligns with the collaborative nature of the Inside Sales Associate role.