Inside Sales Associate in Newcastle upon Tyne

ADI Global Distribution invites an Inside Sales Associate to join the Newcastle Store (NE8 3DA). The role operates Monday‑to‑Friday, 8:00 am – 5:00 pm, offering a stable permanent position with potential for long‑term career growth in the electronic security industry.

Responsibilities

• Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
• Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue and profitability.
• Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
• Deliver products to customers across the region, ensuring timely and accurate service.
• Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.

Requirements

• Prior sales/customer service experience – preferably in a trades, wholesale, or retail environment.
• Ability to multi‑task and sell over the phone as well as face‑to‑face.
• Excellent communication, strong interpersonal, and relationship‑building skills.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone, offering advice, and identifying upselling opportunities.

Preferred Skills

• Prior sales and industry experience in wholesale distribution or trade counter environments.
• Experience using CRM systems to manage customer data and sales pipelines.
• Problem‑solving mindset with proven ability to manage client and executive relationships.
• Quick to learn and apply product knowledge to deliver tailored solutions.
• Driving licence – although not essential.

Benefits

• Stable permanent role Monday to Friday.
• Competitive salary plus quarterly bonus scheme.
• Great work environment and genuine opportunities for progression.
• Opportunity to work for a forward‑thinking global brand.

ADI Global Distribution is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.