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- Tasks: Assist customers, handle sales inquiries, and support the branch manager in achieving sales targets.
- Company: Join Resideo, a global leader in comfort and security solutions with a rich 130-year history.
- Benefits: Enjoy a stable role, quarterly bonuses, excellent benefits, and opportunities for career progression.
- Why this job: Be part of a dynamic team, develop strong customer relationships, and work for a forward-thinking brand.
- Qualifications: Prior sales or customer service experience is essential; strong communication skills are a must.
- Other info: This is a full-time, on-site position in Exeter, offering a competitive salary and diverse work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for a Branch Sales Assistant to join the ADI team in the Exeter branch! This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities.
As an assistant branch manager, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the branch manager in stimulating sales and achieving sales targets collaboratively as part of a team.
JOB DUTIES:
- Maintain Existing Customers
- Manage Sales Cycle
- Provide Excellent Customer Support
- Raise Escalations
- Work with Larger Sales Organisations
- Assist and support the Branch Manager and colleagues in achieving branch sales & profit targets.
- Deliver an excellent customer experience, maintaining strong relationships with customers and supply partners.
- Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
- Support all marketing activities in line with business strategy.
- Work effectively with key strategic vendors and customers to promote growth and develop strong key partnerships.
- Act as a role model for the team – leading by example and promoting the correct behaviours, fulfilling all audit requirements.
- Handle customer inquiries and complaints and escalate where necessary.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment, but retail experience will also be considered.
- Ability to multi-task
- Excellent communication skills
WE VALUE:
- Prior sales experience
- Prior industry experience
- Strong interpersonal skills
- Ability to work autonomously and as part of a team
- Experience in wholesale distribution or trade counters is an advantage
- Comfortable on the phone with customers, providing advice, and identifying sales and upselling opportunities
What's In It For You:
- Stable permanent role, Monday to Friday
- Great work environment
- Quarterly bonus scheme
- Excellent company benefits and pension contribution
- Opportunities for progression
- Work for a forward-thinking global brand
About Us:
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and a distributor of low-voltage electronic and security products. With a 130-year heritage, Resideo operates in over 150 million homes, with 15 million systems installed annually. We serve more than 110,000 professionals worldwide through leading distributors, including our ADI Global Distribution business, exporting to over 100 countries from more than 200 locations. Resideo is a $5.0 billion company with approximately 13,000 employees globally.
Resideo is committed to diversity and equal opportunity employment. We consider all qualified applicants without regard to age, race, creed, color, national origin, marital status, sexual orientation, gender identity, disability, or veteran status.
Branch Sales Assistant employer: ADI Global Distribution
Contact Detail:
ADI Global Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by ADI Global Distribution. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during any interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling customer inquiries and upselling, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Showcase your ability to work as part of a team. Prepare examples from your past experiences where you successfully collaborated with others to achieve sales targets or improve customer satisfaction, as this is crucial for the role.
We think you need these skills to ace Branch Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Emphasise any roles where you managed customer relationships or supported sales teams, as these are key aspects of the Branch Sales Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to multi-task and provide excellent customer support, aligning with the job duties outlined.
Highlight Key Skills: In your application, clearly outline your communication skills and ability to work both autonomously and as part of a team. These traits are highly valued for this position, so make them stand out.
Follow Up: After submitting your application through our website, consider sending a polite follow-up message to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at ADI Global Distribution
✨Showcase Your Customer Service Skills
As a Branch Sales Assistant, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you've handled inquiries or complaints effectively.
✨Demonstrate Your Sales Acumen
Highlight any past sales experience you have, especially in trades or wholesale environments. Be ready to share specific examples of how you identified sales opportunities and contributed to achieving sales targets.
✨Emphasise Teamwork and Collaboration
This role requires working closely with the branch manager and colleagues. Prepare to discuss how you've successfully worked as part of a team in the past and how you can contribute to a collaborative environment.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice handling common customer inquiries and complaints, focusing on providing excellent service and upselling where appropriate.
