At a Glance
- Tasks: Manage ADHD referrals and ensure timely care for patients awaiting assessment.
- Company: Join ADHD360, the UK's leading ADHD diagnosis and treatment provider.
- Benefits: 28 days leave, birthday off, enhanced family leave, and wellbeing support.
- Other info: Dynamic team culture that values collaboration, respect, and fun.
- Why this job: Make a real difference in neurodiversity and transform patient experiences.
- Qualifications: Qualified Social Worker or Mental Health Nurse with relevant experience.
The predicted salary is between 49000 - 49000 £ per year.
About the role
Salary: £49,000
Shift and Schedule: 40 hours per week
Location: Hybrid role: 1 to 2 days required in our main office - Deepdale Enterprise Park, Lincoln, LN2 2LL
Benefits:
- 28 days annual leave plus bank holidays (and a holiday purchase scheme)
- Birthday off
- Employer’s pension contribution above minimum
- Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
- DBS paid
- EV car scheme
- Blue light card
- Medicash
- Personal wellbeing support
- Employee assistance programme
- Keys Health services discount for you and your family of 12.5%
- Use of our ADHD360 static home (near Alton Towers)
- Company celebration events
Do you want to make a difference? Are you ready for a new challenge? Can you work in a team that's supporting world class healthcare for people with ADHD? If you have answered YES to these questions, we have a great opportunity for you!
Company Description
Want to help change the world of neurodiversity? At ADHD360, we don’t just treat ADHD — we transform how the world sees it. Recently crowned Medical Service of the Year 2024/25, we’re the UK’s leading ADHD diagnosis and treatment provider. Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.
Job Summary
The Clinical Referral Coordinator will play a key role in the review and management of new ADHD referrals into the organisation. They will undertake triage of referrals to determine clinical priority, assess risk factors, gather additional information as required, and ensure that individuals are directed to the most appropriate pathway for assessment, support or signposting. They will work as part of a multidisciplinary team regularly engaging with external stakeholders and inbound teams to contribute to timely care for patients whilst awaiting an ADHD assessment. At ADHD360 we use technology to make the patient journey as succinct as possible but due to expansion of the organisation we require additional support to offer dedicated clinical oversight to the process and the best possible patient experience.
Essential Duties and Responsibilities:
- Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
- Assess patients’ health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
- Providing advice, support and information to patients being referred to ADHD360
- Deliver non-judgemental care that makes a positive difference to patient experience
- Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment.
- Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
- Signpost new referrals to appropriate services and information relevant to the presenting complaint.
- Support informal training of administrative staff to improve patient experience
- Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately.
- Escalate clinical concerns outside of the role through the appropriate escalation pathway.
Qualifications and Experience:
- Qualified Social Worker with extensive Mental Health experience or Mental Health Nurse (registered with NMC/Social Work England/Social Care Wales)
- To work unsupervised and independently within the NMC Code of Professional Conduct/ BASW Code of Ethics
- Educated to Level 6 or equivalent experience
- Demonstrable mental health and risk management experience
- Demonstrable experience of telephone assessments (Desirable)
- Experience working with people who have undiagnosed/ diagnosed ADHD (Desirable)
- Experience working with safeguarding networks (Desirable)
Competencies:
- Excellent communication skills, ability to communicate effectively with staff and patients.
- Enabling complex technical information to be communicated in a style that colleagues can comprehend and implement.
- Ability to analyse complex information and present information effectively to a range of audiences.
- Knowledge of Local and National health agendas
- Ability to build constructive relationships and networks with a wide range of stakeholders both internal and external.
- Professional approach consistent with regulatory body expectations
- Excellent time management and ability to manage own workload
- Strong desire to uphold clinical standards, organisational values and deliver best practice
- Ability to support and guide non-clinical colleagues to understand and engage with challenging conversations
- Excellent navigation and liaison with external stakeholders in the delivery of person centred safe care
Additional Info
Safeguarding Commitment: ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.
The ADHD 360 culture and workplace: At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.
- The acceptance of help: There are no prima donnas at ADHD 360
- Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best
- Encouragement: We have a lot of fun at work, and we encourage each other
- We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward
- HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.
Are you interested in joining the ADHD Family? We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.
Clinical Referral Co-Ordinator in Lincoln employer: ADHD 360
ADHD360 is an exceptional employer that champions a supportive and inclusive work culture, where every team member's voice is valued. With generous benefits such as enhanced parental leave, a comprehensive wellbeing support system, and opportunities for professional growth, employees are empowered to thrive both personally and professionally. Located in Lincoln, the hybrid role allows for flexibility while contributing to a mission that transforms the perception of neurodiversity, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Referral Co-Ordinator in Lincoln
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ADHD 360.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ADHD 360.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ADHD 360, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Referral Co-Ordinator in Lincoln
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ADHD 360.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ADHD 360.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ADHD 360. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ADHD 360. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ADHD 360
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ADHD 360’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
