At a Glance
- Tasks: Help clients succeed by understanding their needs and showcasing Adform's innovative products.
- Company: Join a dynamic, global tech company focused on customer success.
- Benefits: Enjoy health insurance, generous leave, and exclusive discounts tailored to your lifestyle.
- Other info: Diversity and inclusion are at our core; we celebrate all backgrounds.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills and a passion for digital marketing are essential.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a
Solutions Consultant to join our Revenue & Operations team in London. In this role, you will be responsible for fostering customer success across the
UK region by understanding clients' business needs and demonstrating how Adform's innovative products can help them achieve their goals.
As a Solutions Consultant, you will work closely with clients and stakeholders, providing onboarding, strategic consultation, and ongoing support to help them maximize the value of Adform's solutions.
You will be self-sufficient in managing both internal and external stakeholders but will also require guidance and direction from your direct manager.
Your exceptional onboarding experience, proactive support, and strategic consultations will enhance customer relationships.
We hope you are ready to change the game! Be ready to
- Understand the customers business needs and how Adform products help customer reach their goals.
- Drive Adform's commercial success by retaining and growing customer relationships and increase relevant product adoption.
- Be a proactive advisor towards the customer, consult on best practice solutions to meet their goals & objectives.
- Manage new client onboarding and new product rollout for existing clients, ensuring successful delivery within agreed timelines & technical specifications.
- Represent the client needs towards Adform product teams and collaborate with account management and customer success leadership to efficiently escape relevant topics.
- Proactively educate customers, ensuring optimum platform knowledge and usage on the local market.
- Attitude First. Everything else will follow. We can grow together faster if you have:
- Strong interpersonal and networking skills, with the ability to influence key technical stakeholders both internally and externally.
- Excellent storytelling and presentation skills.
- Good understanding of digital marketing, programmatic media buying, associated tools, and the local competitive landscape, with the ability to identify and leverage USPs against competitors.
- Professional working proficiency in English enabling effective communication with clients and stakeholders across markets.
- Ability to present solutions assertively and translate technical details for non-technical audiences.
- Eagerness to gain broad knowledge of all Adform products and how they can help customers achieve their business goals.
- A strong desire to understand Adform’s internal processes, collaboration best practices, available resources, and to build a robust network with senior stakeholders across regions and functions.
- Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.
Our promise to you
- Global, Dynamic Culture: Work in a highly dynamic, inspiring, and international environment.
- Accelerated Growth: Daily opportunities for rapid learning and professional development.
- Supportive Leadership: Transparent communication and leadership committed to supporting your career trajectory.
- Health Insurance: Vitality – fully covered for the employee.
- Pension Scheme: Standard Life.
- Benefit
Hub: Online platform with exclusive access to a wide range of discounts and benefits tailored to lifestyle and preferences.
- Sickness Leave: 40 days per year (100% covered by Adform).
- Annual Leave: 20 days (excluding public holidays) + 5 additional benefit days.
- Paternity Leave: 2 weeks of paid leave.
- Maternity Leave: 6 months fully paid (requires at least 1 year of seniority).
- Extra Paid Days Off.
- Global Perks: Enjoy global perks, work anniversary celebrations, and company events designed to connect and celebrate success.
• And much more – join us to explore the full experience!
Diversity & Inclusion @Adform
Adform is an equal opportunity employer with a global perspective.
We remain committed to creating an environment that not only respects different backgrounds but celebrates them too.
We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
We are committed to creating a work environment where employees feel valued for who they are and what they can contribute.
We welcome all qualified applicants regardless of sex, race, disability, marital status, sexual orientation, and religious background, in accordance with Equal Opportunities Act 2010.
Solutions Consultant in London employer: Adform
Adform is an exceptional employer, offering a dynamic and inspiring work environment in the heart of London, where you can thrive alongside ambitious and caring colleagues. With a strong focus on employee growth, competitive compensation, and a commitment to diversity and inclusion, you'll find ample opportunities to develop your skills while contributing to a collaborative team culture. Join us to experience a workplace that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adform. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adform before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adform:Your cover letter is your chance to shine! Tell us why you want to work at Adform specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adform!
How to prepare for a job interview at Adform
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
