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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support across various platforms.
- Company: Join ADEY, a leader in residential water treatment solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Be part of a growing team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic environment with a focus on teamwork and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Customer Advisor to join the team. Now part of the Genuit Group Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.
The Role
To deliver exceptional customer service across the ADEY Group (excluding Alpha Scientific), supporting customers in the UK and, where required, in Europe, the US, China, and other regions as ADEY continues to grow. The role focuses on assisting customers via telephone, email, and online support, ensuring queries are handled promptly and professionally. Hybrid - minimum 2 days in the office per week.
Responsibilities
- Deliver outstanding customer service across the ADEY Group (excluding Alpha Scientific), primarily supporting UK customers and, when required, those in Europe, the US, China, and other growing regions.
- Respond promptly and professionally to customer enquiries via telephone, email, and online platforms, ensuring accurate and helpful information is provided.
- Follow established processes to maintain the smooth operation of the Customer Service function and contribute ideas for continuous improvement.
- Work collaboratively with colleagues to achieve team KPIs and uphold high standards of service.
- Share knowledge and assist with training within the wider Customer Service team when needed.
- Support the implementation and adherence to standard operating procedures by accurately recording and following guidelines.
- Demonstrate a proactive approach to personal development and contribute positively to team growth and success.
The Person
- Previous experience in a customer service role, handling telephone, email, and online enquiries.
- Experience working in a fast-paced environment with high attention to detail.
- Good understanding of customer service principles and best practices.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritise effectively.
- Problem-solving skills and a proactive approach to resolving issues.
- Team player with a collaborative mindset.
- Ability to remain focused and accurate when working under pressure.
- Resilience and adaptability to changing priorities.
- Professional and empathetic approach when dealing with challenging situations.
Customer Advisor in Gloucester employer: ADEY
Contact Detail:
ADEY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Gloucester
✨Tip Number 1
Get to know ADEY and their products inside out! Understanding what they do will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via phone, email, and online, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use mock interviews to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your proactive approach and resilience, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at ADEY and ready to contribute to their ambitious growth plans.
We think you need these skills to ace Customer Advisor in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your previous customer service experience and how it aligns with ADEY's commitment to exceptional service.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any relevant communication skills. We want to see how you can handle multiple tasks and prioritise effectively, so give us examples!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. Remember, we’re looking for someone who can connect with customers while maintaining a high standard of service.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ADEY
✨Know Your Customer Service Basics
Make sure you brush up on customer service principles and best practices. Be ready to discuss how you've handled customer queries in the past, especially in fast-paced environments. This will show that you understand what it takes to deliver exceptional service.
✨Showcase Your Communication Skills
Since the role involves a lot of communication via phone, email, and online platforms, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively resolved customer issues in previous roles to demonstrate your strong verbal and written skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems for customers. Be prepared to share these stories during the interview, highlighting your proactive approach and ability to remain calm under pressure. This will help illustrate your resilience and adaptability.
✨Emphasise Team Collaboration
ADEY values teamwork, so be ready to discuss how you've worked collaboratively with colleagues in the past. Share examples of how you contributed to team goals or helped train others, showcasing your team player mentality and commitment to continuous improvement.
