At a Glance
- Tasks: Manage builder accounts, drive sales, and build strong customer relationships.
- Company: Join a dynamic team at a leading construction supplies company in Doncaster.
- Benefits: Enjoy 25 days holiday, pension scheme, and health initiatives.
- Other info: Collaborative culture with opportunities for career growth and development.
- Why this job: Make an impact in a fast-paced environment while developing your sales skills.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders' merchant customers through a structured call plan. You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long‑term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support. Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.
Responsibilities
- Manage a structured call plan to proactively engage with a defined set of builders' merchant accounts.
- Drive sales and support revenue growth through upselling, cross‑selling, and introducing new product ranges.
- Work toward monthly, quarterly, and annual sales targets aligned to the overall commercial strategy.
- Identify growth opportunities within the account base and take actions to unlock potential.
Customer Relationship Management
- Build and maintain strong, trusted relationships with key contacts across your customer portfolio.
- Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution.
- Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty.
Promotional & Marketing Support
- Promote and co‑ordinate marketing campaigns and promotional initiatives with your customer base.
- Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams.
- Tailor promotional messaging based on customer needs, seasonality, and market trends.
Reporting & Insights
- Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system.
- Report on account performance, promotional results, and customer feedback to internal stakeholders.
- Provide insights into customer behaviour, competitor activity, and market dynamics.
Collaboration & Support
- Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage.
- Assist in onboarding new customers and supporting administrative follow‑up as needed.
- Contribute to continuous improvement of internal processes to enhance customer experience.
- Ability to analyse data.
Qualifications
- Excellent listening, negotiation, motivation, and presentation skills.
- Excellent verbal and written communication skills.
- Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment.
- Strong communication and relationship‑building skills via phone, email, and virtual platforms.
- Commercial acumen and ability to identify sales opportunities.
- Comfortable working to targets and KPIs in a fast‑paced environment.
- Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting.
Working Hours & Benefits
- Monday to Friday, 9am - 5pm.
- 25 days holiday entitlement.
- Contributory pension scheme – matched up to 8%.
- Life assurance.
- Enhanced maternity & paternity pay.
- Save as you earn Sharesave Scheme.
- Cycle to work scheme.
- Free flu vouchers.
- Various health & wellbeing initiatives, including complimentary occupational health on‑site physiotherapy and counselling services.
- Staff discount on all Genuit Group products.
- Free on‑site parking.
Desk Based Account Manager employer: ADEY Limited
As a Desk-Based Account Manager at our Neale Road site in Doncaster, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a comprehensive benefits package including generous holiday entitlement, a contributory pension scheme, and various health and wellbeing initiatives, we are committed to ensuring our employees feel valued and empowered. Join us to build meaningful relationships with customers while driving business success in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your skills align with the Desk-Based Account Manager role. Think about specific examples from your past experiences that demonstrate your ability to drive sales and build relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Desk-Based Account Manager role. Highlight your experience in sales and account management, especially if you've worked in construction or B2B environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for building relationships and driving sales. Tell us why you’re excited about this role and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at ADEY Limited
✨Know Your Customers
Before the interview, research the builders' merchant customers you'll be managing. Understand their needs, challenges, and how your role can support their growth. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Sales Skills
Be prepared to discuss specific examples of how you've driven sales in previous roles. Highlight your experience with upselling and cross-selling, and think about how you can apply those strategies to the Desk-Based Account Manager position.
✨Showcase Your Communication Skills
Since this role involves a lot of relationship-building, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your excellent verbal and written communication skills, especially in a B2B context.
✨Prepare for Collaboration Questions
Expect questions about how you work with others, especially field sales and marketing teams. Think of instances where you've successfully collaborated to achieve a common goal, as this will demonstrate your ability to work cohesively within a team.
