At a Glance
- Tasks: Coordinate logistics and ensure smooth dispatches for international orders.
- Company: Join ADEY, a leader in residential water treatment solutions in the UK.
- Benefits: Enjoy 20 days holiday, matched pension contributions, and life assurance.
- Other info: Fully office-based role with a supportive team culture.
- Why this job: Be part of a growing team focused on delivering exceptional customer experiences.
- Qualifications: Experience in logistics, strong communication skills, and advanced Excel proficiency required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Third Party Logistics Coordinator role at ADEY
ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a 3PL Coordinator to join the team.
Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.
The Role
The 3PL coordinator is a key role within the Customer Service Team and vital to delivering world class customer experience. Operating as the internal single point of contact and working closely with nominated 3PL partners to ensure key SLA’S are adhered to.
This role supports fulfilment of international orders, therefore requires an individual with strong communication skills, internal and external stakeholder management and an ability to analyse data.
Working hours: 37.5 hours per week. Monday-Friday, 8:30am-5pm with 1 hour for lunch.
Working style: Fully office based.
Responsibilities
- Organise customer dispatches and collections between ADEY - Stonehouse, and 3PL partners, including obtaining and managing delivery slots into all 3PL locations.
- Maintain daily communications with 3PL partners, ensuring inventory and dispatch information is updated and accurate.
- Generate dispatch and collection documents, including necessary dangerous goods paperwork, required for all international customer shipments.
- Arrange collections for international customer, warranty returns and non-compliance.
- Monitor and provide regular updates on 3PL performance (Lead-Time, OTIF, Inventory Accuracy) and escalate issues impacting agreed service levels.
- Resolve customer service queries related to 3PL partners.
- Liaise with stakeholders to ensure 3PL partners provide consistent service and performance levels.
- Maintain weekly reconciliation stock reports for all 3PL warehouse, ensuring stock alignment with ADEY system.
- Maintain accurate system transactions and documentation, relating to all 3PL dispatches and collections.
- Proactively identify opportunities for improving 3PL performance.
The Person
- Experience in shipping dangerous goods, logistics and or production flow in European and international markets.
- Ability to proactively problem solve and manage situations with urgency.
- Some experience in Import/Export administration.
- Experience using warehouse management systems.
- Advanced Excel skills including pivot tables and chart creation.
- Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
- Able to ask clarifying questions and provide accurate information.
- Able to remain calm in pressurised circumstances and able to deal with difficult situations whilst prioritising their own workload.
- Exceptional communication skills to maintain and enhance customer relationships, especially with non-English speakers, where translation tools may be used.
- Experience with Sage Accounting system is desirable.
The Benefits
- 20 days holiday, plus bank holidays and Christmas shutdown
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Genuit sharesave scheme
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Supply Chain
- Industries
- HVAC and Refrigeration Equipment Manufacturing
Third Party Logistics Coordinator employer: ADEY Innovation Limited
At ADEY, we pride ourselves on being a market leader in residential water treatment solutions, offering a dynamic work environment that fosters growth and innovation. As a Third Party Logistics Coordinator, you'll be part of a dedicated team committed to delivering exceptional customer service while enjoying benefits such as a generous holiday allowance, matched pension contributions, and opportunities for professional development. Our fully office-based role in Stonehouse ensures a collaborative culture where your contributions directly impact our ambitious growth plans within the Genuit Group's Climate Management Solutions business unit.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Logistics Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and shipping processes, especially regarding dangerous goods. Understanding the regulations and documentation required for international shipments will give you an edge in discussions with potential employers.
✨Tip Number 2
Brush up on your Excel skills, particularly with pivot tables and charts. Being able to analyse data effectively is crucial for a 3PL Coordinator role, and showcasing this skill can set you apart from other candidates.
✨Tip Number 3
Develop your communication skills, especially in managing relationships with both internal stakeholders and external partners. Practice articulating complex logistics concepts clearly, as this will be vital in ensuring smooth operations.
✨Tip Number 4
Gain some experience or knowledge about warehouse management systems. Familiarity with these systems will not only help you in the role but also demonstrate your commitment to understanding the tools that drive efficiency in logistics.
We think you need these skills to ace Third Party Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in logistics, shipping dangerous goods, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements for the Third Party Logistics Coordinator role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your experience with warehouse management systems and how it relates to the role at ADEY. Be sure to express your enthusiasm for contributing to their ambitious growth plans.
Highlight Relevant Skills:In your application, emphasise your advanced Excel skills, experience in import/export administration, and ability to manage stakeholder relationships. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a 3PL Coordinator.
How to prepare for a job interview at ADEY Innovation Limited
✨Showcase Your Communication Skills
As the role requires strong communication with both internal and external stakeholders, be prepared to demonstrate your ability to convey information clearly. Share examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Your Problem-Solving Abilities
The 3PL Coordinator position involves managing urgent situations and resolving customer queries. Prepare to discuss specific instances where you've successfully identified problems and implemented solutions, particularly in logistics or customer service contexts.
✨Familiarise Yourself with Relevant Software
Since experience with warehouse management systems and advanced Excel skills are crucial, brush up on these tools before the interview. Be ready to discuss your proficiency with pivot tables and any relevant software you've used in past roles.
✨Understand the Company and Its Goals
Research ADEY and its position within the Climate Management Solutions sector. Understanding their growth plans and how the 3PL Coordinator role contributes to their success will show your genuine interest and help you align your answers with their objectives.
