Partner Development Manager

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This range is provided by ADEY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Partner Development Manager to join the team.

Now part of the Genuit Group’s Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.

The Role

Maternity Cover – Fixed Term Contract

Working alongside the Partner Development Director and UK & Ireland PD Sales team to focus and drive existing and incremental business via our key strategic partnerships and across our Sense platform with the wider sales organisation.

A key responsibility will be to be the conduit between various departments and become the customer-facing expert on digital communication platforms and software capabilities (Sense/Hubspot/API integration etc).

A key focus for this new team is to align ADEY to realize our solutions to become an integrated strategic partner utilizing our full innovative sense portfolio.

As a key member of the team, lead and implement new digital and sustainability projects across the business.

Support the sales teams with successful onboarding of digital products to strategic partners and large volume customers (LVC) and act as the main head office point-of-contact for all stakeholders within this category.

Working hours: Part-time role – 20 hours per week/2.5 days a week, flexible on start and finish times.

Working style: Office-based role, with some hybrid working once training is completed.

Responsibilities

• Provide a vital link between systems and departments by managing and monitoring the Sense data platform and either proactively or reactively support sales with corrections and amends to portal groups and the associated data outputs.
• Proactively support every strategic partner service team, sending a report through Sense/Hubspot to each customer highlighting the headlines. Support and deliver customer-centric solutions from the ADEY portfolio, including software solutions to new and existing customers.
• Manage selected accounts for trade sales – large contractors and new build developers in the main (Taylor Wimpey is a case in point right now).
• Work closely with Strategic and key OEM partners and Key Account network.
• Develop and maintain an effective onboarding process and workflow. Work alongside the sales team to ensure that the customer is in full understanding of the onboarding process, identifying and understanding the customer’s needs, assumptions, and constraints.
• Build productive relationships with internal and external stakeholders.
• Coordinate internal functions to onboard new customers including portal set up, training, cost to serve etc. to ensure product developments are communicated to customers effectively.
• Work alongside the training teams to support the customer’s product integration.
• Build and maintain an in-depth understanding of our platform.
• Act as the voice of the customer to enhance the digital product and portal user experience.
• Work closely with ADEY colleagues to ensure strategic partners and LVC needs are being fulfilled.
• As part of the integration process, provide regular status updates of strategic partners and LVC onboardings, product warranty registrations, and portal usage.
• Participate in strategic partners and LVC business onboarding meetings and provide updates to senior management on integration projects.
• Demonstrate a deep understanding of ADEY sense products, excellent technical skills and product knowledge, delivering high-level services.
• Contribute fully towards the relevant Divisional Sales Team through reporting across business platforms.
• Time Management – Organize appointments in advance to maximize productivity and to make full use of your time.
• Record all meeting objectives/outcomes and keep all customer details up to date via CRM making full use of the system by maximizing its tools (reporting, diary management).
• Be well prepared, presented and prompt for all appointments.
• Attend all required Sales Meetings and Digital Meetings.
• Complete the required reporting to the business, promptly and with the required detail.
• API data administration for Valiant – correlating data that sits in the exceptions report to ensure they can be uploaded and charged for.
• The Sense data administration & portal set up for Alpha, Worcester Bosch (includes API), Ideal, and Baxi.
• Provide a weekly report collation and distribution for strategic partners.
• Produce and share reporting with dedicated customers and ad hoc & quarterly reports for LVC’s (trade contractors).
• Set up and training support for multiple strategic partner customers – more new but often refreshers – such as Aira Home, Ovo etc.
• Provide training support for KAM’s customers (both Management portal training and Refresher Engineer training).
• Work with Product Development to help build infrastructure for New Build customers in readiness for Procheck Lite.
• Implement the 90 Day Sense Tracker “supporting customer journey” – reports and follow-ups for trade sales and customers direct.
• Lead generation – Glenigans portal access and administration for lead distribution across sales.
• Customer JIRA Tickets – Customer Voice – making administrative changes to dashboards, fixing glitches with R&D & product.
• Multiple activities in the administration role with Product Management and Sales, in a supporting role with Product launches/Trial installations and Seeder target lists – alongside sales with customer contact management and reporting as the central point of ADEY contact.

The Person

Experience

• Experience in delivering first-class customer service.
• Use of CRM platform.
• Experience of providing technical support for digital products, specifically apps and portals.
• A strong desire to work within account management.
• Strong attention to detail and excellent communication skills.
• Knowledge and understanding of digital communications and portal management including API integration.
• Ability to work on their own initiative.
• Technically minded with an interest in data and digital technology.
• Excellent communication skills – written and verbal.
• Good organizational skills.
• Ability to create and communicate regular reports/findings.
• The ability to work under pressure to meet required and at times tight deadlines.
• A team player.
• Commercially aware with exceptional communication and presentation skills.
• Self-motivated.
• Organized.
• Resilient.
• Flexible.

The Benefits

• 20 days holiday, plus bank holidays and Christmas shutdown.
• Pension contribution matched up to 8%.
• Life Assurance 3x base salary.
• Genuit sharesave scheme.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Business Development

Industries

HVAC and Refrigeration Equipment Manufacturing

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