Program Manager - Training Services Provider

Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience.

As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively.

Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training.

Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work.

Key Responsibilities

• Program Management
  • Oversee the daily logistics, administration, and client support for assigned training programs.
  • Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team.
  • Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training.
  • Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects.
  • Update and review internal processes and make improvements as necessary.
  • Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible.
• Account Co-ordination and Support
  • Run client meetings, ensuring meetings are followed up with detailed minutes and action points.
  • Address challenges promptly and implement solutions to enhance service delivery and client satisfaction.
  • Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews).
  • Co-ordinate key commercial processes, such as scheduling and annual order forms.
  • Support and co-ordinate client initiatives and projects end-to-end.
• Virtual Producer Support (Webex / Zoom)
  • Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues.
  • Support trainers in their preparations for the webinar/virtual tutorial.
  • Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions.
  • Monitor participation and assist with client reporting such as attendance tracking.
  • Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience.
• Internal Course Administration
  • Coordinate and track internal processes for course delivery.
  • Maintain and update the internal CRM system with course details and participant data.
  • Arrange travel and accommodation for trainers when required for classroom-based training sessions.
• Ad hoc Projects
  • Contribute to additional projects, such as marketing initiatives, client communications, and data management.
  • Assist in improving internal processes. We are a small company, always looking for innovative ideas to enhance our client services and operational efficiency.

Skills and Experience

• 2+ year experience in a client-facing role (Essential)
• Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (Essential)
• Strong attention to detail; always striving for high quality and continuous improvement (Essential)
• Ability to work remotely (Essential)
• Flexible and adaptable approach (Essential)
• Strong project management skills (Essential)
• Experience with platform applications such as Zoom and Webex (Essential)
• Ability to work independently and to problem solve (Essential)
• Excellent written and verbal communication skills in a business-to-business environment (Essential)
• Experience and knowledge of LMS and CRM systems and best practice approaches (Desired)