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- Tasks: Manage key client relationships and ensure excellent communication and delivery.
- Company: Join Adeva Partners, a leader in credit and finance training solutions.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Be the go-to person for high-profile clients and make a real impact.
- Qualifications: 5+ years in B2B client management, strong communication skills, and project management experience.
- Other info: Dynamic role with potential for broader commercial contributions.
The predicted salary is between 60000 - 65000 £ per year.
UK-based - Remote | £60-£65k | Permanent | Full-Time
About Adeva Partners
With over 25 years' experience in credit, risk and corporate finance training, Adeva Partners delivers value-enhancing learning solutions by aligning closely with clients' business aims. We build long-term partnerships with high-profile global clients by developing deep knowledge of their organisations and priorities. Our market, technical and training expertise helps us build strong networks across stakeholders, becoming the preferred provider as new opportunities emerge.
The Role
We are looking for a client-facing relationship manager to own the day-to-day management of one of our most strategically important client relationships. You will work closely with the Strategic Relationship Partner, ensuring an excellent client experience, high-quality communications and materials, and strong follow-through across stakeholders. This role suits someone proactive, commercially aware, and confident operating with senior and technically knowledgeable stakeholders.
Key Responsibilities
- Client Relationship Leadership (Day-to-Day Ownership)
- Build trusted relationships across client stakeholders and maintain a proactive engagement rhythm, acting as the primary day-to-day contact.
- Co-lead client meetings (progressing to independent leadership over time), ensuring clear agendas, notes/actions and action-driven follow-through; escalate strategic items as needed.
- Support SME sessions by capturing actions and follow-ups, and ensure materials reflect agreed-upon changes.
- Maintain oversight of programme delivery with programme managers and internal teams, stepping in to resolve client-facing issues and ensure delivery readiness.
- Commercial & Operational Management (Keeping Delivery on Track)
- Own key commercial and operational processes (work orders, scheduling, purchase orders, delivery timelines), ensuring momentum through to completion.
- Ensure client commitments, approvals, and documentation are clear, consistent, and appropriately recorded, maintaining a forward view of milestones, dependencies, and risks.
- Proactively identify and escalate risks early with solutions, supporting mobilisation and continuous improvement with Course Champions and Partners (e.g., annual updates, case refreshes, learning pathway reviews and digital enhancements).
- Strategic Account Development
- Lead account planning and client reviews with insight from day-to-day engagement, in partnership with the Strategic Relationship Partner.
- Identify emerging needs and growth opportunities through consultative client interactions, adapting approach as client priorities and stakeholders change.
- Create high-quality client-facing materials for senior stakeholders (presentations, discussion papers and collateral).
- Manage client initiatives end-to-end and maintain commercial visibility (revenue forecast, progress vs targets), flagging risks and opportunities early.
- Broader Commercial & Growth Contribution (over time)
- As you become established in the role, you may also support wider commercial activity across Adeva's portfolio by:
- Supporting proposals, statements of work and client documentation, coordinating input and maintaining quality standards.
- Contributing to tenders/RFPs by drafting structured responses and ensuring submissions reflect Adeva's positioning.
- Tracking active proposals and opportunities and sharing learning across accounts to strengthen delivery, operations and market insight.
About you
You bring strong business acumen and a client-centric mindset, with the confidence to engage effectively with stakeholders at all levels. You build credibility quickly, nurture partnerships, and spot opportunities by understanding client needs and priorities. You are organised and forward-thinking, comfortable managing multiple moving parts and shifting priorities. You use sound judgement, communicate clearly, and stay on top of detail, knowing when to act independently and when to involve others.
Skills and Experience: Essential (E) / Desired (D)
- 5+ years' B2B client relationship management experience within financial services education/training solutions (E)
- Strong stakeholder management and consultative communication skills (E)
- Confidence engaging with technically knowledgeable banking stakeholders; comfortable with core banking, risk and credit terminology (or able to learn quickly) (E)
- Ability to work independently and lead client engagements with minimal supervision (E)
- Strong track record creating high-quality client-facing materials (PowerPoint essential); proposal/RFP exposure a plus (E)
- Proven project management skills and ability to deliver under tight deadlines (E)
- Commercially aware with the ability to identify growth opportunities within accounts (E)
- Proficiency in Microsoft Office (Excel and PowerPoint) (E)
- Degree educated, ideally in Finance/Economics/Business (D)
- Experience in the Learning & Development (L&D) industry (D)
Client Relationship Manager - Key Accounts (Remote) in Peterborough employer: Adeva Partners
Contact Detail:
Adeva Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager - Key Accounts (Remote) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in Adeva Partners.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role. Focus on showcasing your client-centric mindset and ability to manage relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Adeva Partners and ready to take on the challenge of managing key accounts.
We think you need these skills to ace Client Relationship Manager - Key Accounts (Remote) in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your relevant experience in B2B client management and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in creating high-quality client-facing materials.
Highlight Your Proactivity: We love candidates who take initiative! In your application, share examples of how you've proactively managed client relationships or identified growth opportunities in previous roles. This will show us you're the kind of person who can drive results.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can't wait to hear from you!
How to prepare for a job interview at Adeva Partners
✨Know Your Client Inside Out
Before the interview, dive deep into Adeva Partners and their client base. Understand their business model, key clients, and recent projects. This knowledge will help you demonstrate your proactive approach and ability to build trusted relationships.
✨Showcase Your Communication Skills
Prepare to discuss your experience in managing stakeholder communications. Bring examples of how you've led client meetings or created high-quality materials. This will highlight your consultative communication skills and confidence in engaging with senior stakeholders.
✨Demonstrate Commercial Awareness
Be ready to talk about how you've identified growth opportunities in past roles. Think of specific instances where your insights led to successful outcomes. This will show that you have the commercial acumen needed for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Prepare scenarios where you've successfully navigated challenges or escalated risks, showcasing your ability to maintain delivery momentum and ensure client satisfaction.