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- Tasks: Manage training programs, ensuring smooth delivery and excellent client support.
- Company: Join a dynamic training services provider with a global reach.
- Benefits: Flexible working hours, remote work options, and opportunities for professional growth.
- Why this job: Be a key player in enhancing learning experiences for clients worldwide.
- Qualifications: 2+ years in a client-facing role and strong project management skills.
- Other info: Innovative environment seeking fresh ideas to improve client services.
The predicted salary is between 36000 - 60000 £ per year.
Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience.
As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Your strong organizational skills, keen attention to detail, and commitment to program delivery will be essential in managing multiple training programs effectively.
Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training.
Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work.
Key Responsibilities
- Program Management
- Oversee the daily logistics, administration, and client support for assigned training programs.
- Client Logistics: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team.
- Participant Logistics: Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training.
- Program mobilization: Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects.
- Update and review internal processes and make improvements as necessary.
- Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible.
- Account Co-ordination and Support
- Run client meetings, ensuring meetings are followed up with detailed minutes and action points.
- Address challenges promptly and implement solutions to enhance service delivery and client satisfaction.
- Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews).
- Co-ordinate key commercial processes, such as scheduling and annual order forms.
- Support and co-ordinate client initiatives and projects end-to-end.
- Virtual Producer Support (Webex / Zoom)
- Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues.
- Support trainers in their preparations for the webinar/virtual tutorial.
- Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions.
- Monitor participation and assist with client reporting such as attendance tracking.
- Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience.
- Internal Course Administration
- Coordinate and track internal processes for course delivery.
- Maintain and update the internal CRM system with course details and participant data.
- Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions.
- Ad hoc Projects
- Contribute to additional projects, such as marketing initiatives, client communications, and data management.
- Assist in improving internal processes. We are a small company, always looking for innovative ideas to enhance our client services and operational efficiency.
Skills and Experience
- 2+ year experience in a client-facing role (Essential)
- Confident and fully competent with IT/use of Microsoft packages incl. advanced PowerPoint skills (Essential)
- Strong attention to detail; always striving for high quality and continuous improvement (Essential)
- Ability to work remotely (Essential)
- Flexible and adaptable approach (Essential)
- Strong project management skills (Essential)
- Experience with platform applications such as Zoom and Webex (Essential)
- Ability to work independently and to problem solve (Essential)
- Excellent written and verbal communication skills in a business-to-business environment (Essential)
- Experience and knowledge of LMS and CRM systems and best practice approaches (Desired)
Program Manager - Training Services Provider in London employer: Adeva Partners
Contact Detail:
Adeva Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - Training Services Provider in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Program Manager role and ask if they know anyone at Adeva Partners or similar companies. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for those interviews! Research Adeva Partners thoroughly—know their training programs, clients, and values. Think about how your skills in project management and client support can shine in their environment. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Show off your tech skills! Since the role involves virtual platform administration, be ready to discuss your experience with tools like Zoom and Webex. Maybe even prepare a quick demo of how you would manage a virtual training session. This will demonstrate your hands-on knowledge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Adeva Partners. Good luck, we believe in you!
We think you need these skills to ace Program Manager - Training Services Provider in London
Some tips for your application 🫡
Show Your Organisational Skills: As a Program Manager, your ability to juggle multiple tasks is key. Make sure your application highlights your organisational skills and any relevant experience managing logistics or client support. We want to see how you keep everything running smoothly!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the role. Mention your experience with training programs and client interactions, as these are crucial for us.
Highlight Your Tech Savvy: Since you'll be working with platforms like Zoom and Webex, it’s important to showcase your tech skills. Include any relevant experience you have with virtual learning tools and troubleshooting tech issues to show us you're ready for the digital aspect of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Adeva Partners
✨Know the Program Inside Out
Before your interview, make sure you thoroughly understand Adeva Partners' training programs and their unique blend of digital learning and trainer-led tutorials. Familiarise yourself with their client base and think about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
As a Program Manager, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple projects or programmes. Highlight how you ensured smooth logistics and client satisfaction in those situations.
✨Demonstrate Your Tech Savvy
Since you'll be working with platforms like Webex and Zoom, be ready to discuss your experience with these tools. Share specific instances where you've facilitated virtual sessions or solved technical issues, showcasing your ability to support trainers and participants effectively.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their training approach and express genuine interest in their clients. This will demonstrate your commitment to providing excellent customer service and your enthusiasm for the role.