At a Glance
- Tasks: Build strong client relationships and deliver engaging product demonstrations.
- Company: Join a leading software company transforming the legal industry with innovation.
- Benefits: Competitive salary, travel opportunities, and a culture of personal growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Be a trusted advisor and make a real impact in client success.
- Qualifications: Experience in customer satisfaction and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.
We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long‑term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications. As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non‑technical users.
As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long‑term success. You will co‑ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.
Preferred Experience
- Proven experience of increasing customer satisfaction, adoption, and retention
- Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C‑level to end user
- Finance, accounting and legal (law firm / legal tech) background
- Software technology background
- Willingness to travel, some of which will involve overnight stays and may include travel outside of the UK
Core Competencies
- Self‑starter – able to work with minimal supervision, independently and as part of a team
- Highly organised – able to adapt to changing priorities in a multi‑tasking environment
- Driven and passionate – ensuring you achieve your full potential and helping clients do the same
- Eager to learn – you seek out help and use it to continually improve and perfect your work
- Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
- Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
- Resilient and calm – able to work effectively in a busy, high‑pressure environment
Solutions and Client Experience Consultant, EMEA employer: Aderant
Aderant is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals seeking to make a meaningful impact in the legal tech industry. With a strong focus on personal growth and a supportive work culture, employees are encouraged to bring their unique perspectives to the table, fostering an environment where creativity thrives. Located in the dynamic EMEA region, Aderant offers its team members the opportunity to engage with top-tier clients while enjoying a fulfilling career that prioritises client satisfaction and long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Client Experience Consultant, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Solutions Consultant gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to demonstrate your knowledge of Aderant applications. Prepare a mini presentation or case study that highlights how you've helped clients in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive about their job search. Plus, it gives you a chance to showcase your enthusiasm for joining Aderant and being part of our innovative culture.
We think you need these skills to ace Solutions and Client Experience Consultant, EMEA
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and driving innovation in the legal industry. Share your personal experiences that connect with our mission.
Tailor Your CV:Make sure your CV is tailored to the Solutions and Client Experience Consultant role. Highlight relevant experience in customer satisfaction and software technology. We love seeing how your background aligns with what we do at Aderant!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit. Be specific about your skills and how they relate to the job. We appreciate a good story, so feel free to share examples of how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aderant
✨Know Your Aderant Inside Out
Before the interview, make sure you have a solid understanding of Aderant's products and services. Familiarise yourself with their applications and how they benefit law firms. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Solutions and Client Experience Consultant, communication is key. Prepare to discuss examples where you've effectively engaged with clients at various levels. Think about how you can articulate complex technical information in a way that's easy for non-technical users to understand.
✨Highlight Your Customer-Centric Approach
Aderant values client relationships, so be ready to share specific instances where you've increased customer satisfaction or retention. Discuss your strategies for building long-term relationships and how you’ve successfully navigated challenges in past roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to adapt quickly or resolve conflicts, and be prepared to explain your thought process and the outcomes.
