Senior Director in London

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; Role purposeAderant's EMEA Professional Services practice is entering a period of significant growth and transformation as the business accelerates client migration to its Stridyn cloud platform. This role leads the day-to-day delivery operation of the EMEA practice: owning delivery performance, regional operating discipline, and the leadership of the regional delivery organisation.The Director provides the senior delivery leadership that allows the EMEA PS function to operate at consistent, scalable quality within Aderant's global Professional Services operating model — with clear ownership of regional execution, client escalation, and the critical interfaces with Sales, Support, and Client Success.Key responsibilitiesDelivery leadershipOwn end-to-end delivery performance across the EMEA project portfolio: revenue, utilisation, margin, forecasting accuracy, and client satisfactionLead, develop and performance-manage the EMEA delivery organisation, including the programme/project management function and its leadershipAct as senior escalation point for delivery risk, project health, and client concerns across the regionDrive adoption of Aderant's global delivery methodology, AI-enabled delivery practices, and quality standards within the regionSales partnership and regional scoping supportProvide senior regional scoping and estimation input in support of the global Services Revenue/GTM process, ensuring EMEA engagements are shaped with delivery reality built inBuild strong working relationships with regional sales leadership and account teams, acting as the senior delivery voice in the regionEnsure regional delivery knowledge is systematised and accessible — reducing dependency on individual expertise and institutionalising best practiceCross-functional operating rhythmEstablish and run disciplined operating interfaces with Sales, Support and Client Success — defined intake routes, response standards and escalation paths in place of informal, individual-dependent working patternsRepresent EMEA delivery in global PS forums, contributing regional insight to global standards, methodology and capability planningSupport workforce and capacity planning for the region, including the effective use of global and low-cost delivery capacity as the operating model evolvesClient leadershipMaintain senior, trusted relationships with key EMEA clients through delivery and into live operationChampion outcome quality and time-to-value as the measures of delivery success, aligned to Aderant's client experience strategyWhat success looks like (first 12 months)EMEA delivery runs to plan — utilisation, forecast accuracy and project CSAT at or above target — without routine escalation above this roleRegional delivery knowledge and scoping input is consistent, documented and independent of any single individualSales, Support and Services operate through defined interfaces with measurably reduced ad-hoc demand on the delivery organisationThe regional leadership bench beneath this role is visibly stronger, with clear development and succession in placeCandidate profileSubstantial professional services delivery leadership experience in enterprise software, ideally legal technology or adjacent regulated sectorsProven ownership of a services P&L or delivery portfolio of comparable scale, including utilisation, margin and forecasting disciplinesStrong scoping and estimation craft: able to provide senior delivery input to commercial shaping and coach others to do it wellTrack record of building repeatable, systematised delivery capability — process over heroicsCredible with C-suite client stakeholders and effective in matrixed, global operating modelsExperience leading delivery transformation — methodology change, AI-enabled delivery practices, or offshore/nearshore capacity models — an advantageSummaryLocation: London, EnglandType: Full time