At a Glance
- Tasks: Enhance client relationships and deliver product demonstrations for innovative legal software.
- Company: Join Aderant, a leading software company transforming the legal industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and creativity.
- Why this job: Be a trusted advisor and drive innovation in the legal tech space.
- Qualifications: Experience in customer satisfaction and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation.
We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long-term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications.
As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non-technical users.
As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long-term success. You will co-ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.
Preferred Experience- Proven experience of increasing customer satisfaction, adoption, and retention
- Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C-level to end user
- Finance, accounting and legal (law firm / legal tech) background
- Software technology background
- Willingness to travel, some of which will involve overnight stays and which may include travel outside of the UK
- Self-starter – able to work with minimal supervision, independently and as part of a team
- Highly organised – able to adapt to changing priorities in a multi-tasking environment
- Driven and passionate – ensuring you achieve your full potential and helping clients do the same
- Eager to learn – you seek out help and use it to continually improve and perfect your work
- Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
- Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
- Resilient and calm – able to work effectively in a busy, high pressure environment
Solutions and Client Experience Consultant, EMEA employer: Aderant Holdings Inc.
Aderant is an exceptional employer that champions innovation and collaboration, making it an ideal workplace for Solutions and Client Experience Consultants in London. With a strong focus on personal growth and a supportive culture, employees are encouraged to bring their unique perspectives to the table, fostering an environment where creativity thrives. The company offers competitive benefits and opportunities for professional development, ensuring that team members can achieve their full potential while contributing to the success of leading law firms across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Client Experience Consultant, EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Aderant on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Aderant's products inside out. Dive into their software solutions and think about how you can contribute to enhancing client experiences. Show them you’re not just a candidate, but a potential game-changer!
✨Tip Number 3
Practice your presentation skills! As a Solutions Consultant, you'll need to demonstrate products effectively. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you'll connect with the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Solutions and Client Experience Consultant, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions and Client Experience Consultant role. Highlight your relevant experience in customer satisfaction and software technology, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves engaging with clients at all levels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with clients and colleagues.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to client experience or technology. This will help us see your analytical and creative side.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Aderant Holdings Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Aderant's products and services. Familiarise yourself with their software solutions and how they benefit law firms. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
As a Solutions and Client Experience Consultant, you'll need to engage with clients at all levels. Practice explaining complex concepts in simple terms. Use examples from your past experiences to demonstrate your ability to communicate effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of specific instances where you improved customer satisfaction or resolved issues. This will show your analytical and creative approach to problem-solving.
✨Be Ready to Discuss Client Relationships
Since building long-term relationships is key for this role, come prepared with examples of how you've successfully managed client interactions. Highlight your experience in promoting collaboration and driving product adoption.
