At a Glance
- Tasks: Enhance client relationships and deliver product demonstrations for innovative software solutions.
- Company: Join Aderant, a leading software company transforming the legal industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and creativity.
- Why this job: Be a trusted advisor and drive innovation in the legal tech space.
- Qualifications: Experience in customer satisfaction and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation.
We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long-term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications.
As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non-technical users.
As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long-term success. You will co-ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.
Preferred Experience- Proven experience of increasing customer satisfaction, adoption, and retention
- Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C-level to end user
- Finance, accounting and legal (law firm / legal tech) background
- Software technology background
- Willingness to travel, some of which will involve overnight stays and which may include travel outside of the UK
- Self-starter – able to work with minimal supervision, independently and as part of a team
- Highly organised – able to adapt to changing priorities in a multi-tasking environment
- Driven and passionate – ensuring you achieve your full potential and helping clients do the same
- Eager to learn – you seek out help and use it to continually improve and perfect your work
- Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
- Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
- Resilient and calm – able to work effectively in a busy, high pressure environment
Solutions and Client Experience Consultant, EMEA in London employer: Aderant Holdings Inc.
Aderant is an exceptional employer that champions innovation and collaboration, making it an ideal workplace for Solutions and Client Experience Consultants in London. With a strong focus on personal growth and a diverse work culture, employees are encouraged to bring their unique perspectives to the table, fostering an environment where creativity thrives. The company offers robust opportunities for professional development and a chance to make a meaningful impact in the legal tech industry, all while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Client Experience Consultant, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Aderant on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Aderant's products inside out. Dive into their software solutions and think about how you can contribute to enhancing client experiences. Show us that you're not just a candidate, but a potential game-changer!
✨Tip Number 3
Practice your presentation skills! As a Solutions Consultant, you'll need to demonstrate products effectively. Grab a friend or family member and run through mock demos. The more comfortable you are, the better you'll shine in front of the interview panel.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the team. We love seeing enthusiasm!
We think you need these skills to ace Solutions and Client Experience Consultant, EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and driving innovation in the legal industry.
Tailor Your Experience:Make sure to highlight your relevant experience in customer satisfaction and software technology. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Aderant Holdings Inc.
✨Know Your Aderant Inside Out
Before the interview, make sure you have a solid understanding of Aderant's products and services. Familiarise yourself with their applications and how they benefit clients in the legal sector. This will help you articulate your insights and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As a Solutions and Client Experience Consultant, you'll need to engage with various stakeholders. Practice explaining complex concepts in simple terms. Use examples from your past experiences where you've successfully communicated with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client relationship skills. Think of specific situations where you've increased customer satisfaction or resolved issues. Be ready to discuss your approach and the outcomes, as this will highlight your suitability for the role.
✨Demonstrate Your Passion for Innovation
Aderant values innovation and collaboration. Share your thoughts on how technology can transform the legal industry. Discuss any relevant projects or ideas you've been involved in that showcase your drive to embrace new technologies and improve client experiences.
