At a Glance
- Tasks: Lead and transform EMEA Professional Services delivery for a leading legal tech company.
- Company: Join Aderant, a global leader in software solutions for law firms.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on collaboration and client success.
- Why this job: Drive innovation in the legal industry and make a real impact.
- Qualifications: Extensive experience in professional services delivery and strong leadership skills.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.
Role purpose
Aderant's EMEA Professional Services practice is entering a period of significant growth and transformation as the business accelerates client migration to its Stridyn cloud platform. This role leads the day-to-day delivery operation of the EMEA practice: owning delivery performance, regional operating discipline, and the leadership of the regional delivery organisation. The Director provides the senior delivery leadership that allows the EMEA PS function to operate at consistent, scalable quality within Aderant's global Professional Services operating model — with clear ownership of regional execution, client escalation, and the critical interfaces with Sales, Support, and Client Success.
Key responsibilities
- Delivery leadership
- Own end-to-end delivery performance across the EMEA project portfolio: revenue, utilisation, margin, forecasting accuracy, and client satisfaction.
- Lead, develop and performance-manage the EMEA delivery organisation, including the programme/project management function and its leadership.
- Act as senior escalation point for delivery risk, project health, and client concerns across the region.
- Drive adoption of Aderant's global delivery methodology, AI-enabled delivery practices, and quality standards within the region.
- Sales partnership and regional scoping support
- Provide senior regional scoping and estimation input in support of the global Services Revenue/GTM process, ensuring EMEA engagements are shaped with delivery reality built in.
- Build strong working relationships with regional sales leadership and account teams, acting as the senior delivery voice in the region.
- Ensure regional delivery knowledge is systematised and accessible — reducing dependency on individual expertise and institutionalising best practice.
- Cross-functional operating rhythm
- Establish and run disciplined operating interfaces with Sales, Support and Client Success — defined intake routes, response standards and escalation paths in place of informal, individual-dependent working patterns.
- Represent EMEA delivery in global PS forums, contributing regional insight to global standards, methodology and capability planning.
- Support workforce and capacity planning for the region, including the effective use of global and low-cost delivery capacity as the operating model evolves.
- Client leadership
- Maintain senior, trusted relationships with key EMEA clients through delivery and into live operation.
- Champion outcome quality and time-to-value as the measures of delivery success, aligned to Aderant's client experience strategy.
What success looks like (first 12 months)
- EMEA delivery runs to plan — utilisation, forecast accuracy and project CSAT at or above target — without routine escalation above this role.
- Regional delivery knowledge and scoping input is consistent, documented and independent of any single individual.
- Sales, Support and Services operate through defined interfaces with measurably reduced ad-hoc demand on the delivery organisation.
- The regional leadership bench beneath this role is visibly stronger, with clear development and succession in place.
Candidate profile
- Substantial professional services delivery leadership experience in enterprise software, ideally legal technology or adjacent regulated sectors.
- Proven ownership of a services P&L or delivery portfolio of comparable scale, including utilisation, margin and forecasting disciplines.
- Strong scoping and estimation craft: able to provide senior delivery input to commercial shaping and coach others to do it well.
- Track record of building repeatable, systematised delivery capability — process over heroics.
- Credible with C-suite client stakeholders and effective in matrixed, global operating models.
- Experience leading delivery transformation — methodology change, AI-enabled delivery practices, or offshore/nearshore capacity models — an advantage.
Director, Professional Services employer: Aderant Holdings Inc.
Aderant is an exceptional employer that champions innovation and collaboration, making it an ideal workplace for professionals seeking to make a meaningful impact in the legal technology sector. With a strong focus on personal growth and a supportive hybrid work culture in London, employees benefit from opportunities to lead transformative projects while fostering trusted relationships with top-tier clients. The company's commitment to excellence and employee development ensures that every team member can thrive and contribute to Aderant's mission of driving the legal industry forward.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Professional Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director, Professional Services at Aderant Holdings Inc.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Aderant Holdings Inc. or be willing to refer you for that Director, Professional Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Aderant Holdings Inc. who’s on the lookout for their next Director, Professional Services star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director, Professional Services role at Aderant Holdings Inc.!
We think you need these skills to ace Director, Professional Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Aderant Holdings Inc.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Aderant Holdings Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Aderant Holdings Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
