Customer Service Administrator Blackwood, South Wales Full Time, Permanent Monday to Friday 08:30 – 17:00 Salary: £26,500 The Opportunity We are recruiting for a Customer Account Administrator to join a leading manufacturing business. This is an excellent opportunity for an organised and customer-focused individual to join a fast-paced team, managing customer accounts from order placement through to delivery while building strong long-term customer relationships. Working closely with production, planning and logistics teams, you'll play a key role in ensuring customer orders are processed efficiently, delivered on time and managed to the highest service standards. The Role As the primary point of contact for a portfolio of customers, you'll oversee the complete order lifecycle while providing exceptional customer service and ensuring customer requirements are consistently met. Key Responsibilities * Manage customer orders from receipt through to delivery. * Liaise with production, planning and logistics teams to ensure on-time fulfilment. * Build and maintain strong relationships with assigned customer accounts. * Act as the first point of contact for customer enquiries and resolve issues promptly. * Monitor order progress, raise customer complaints where required and coordinate resolutions. * Prepare weekly and monthly customer reports. * Maintain accurate customer records using CRM and ERP systems. * Deliver a high standard of customer service while supporting continuous improvement initiatives. Requirements * Previous experience in a Customer Service, Customer Account, Sales Support or Order Management role. * Experience working within a B2B environment. * Strong communication, organisational and problem-solving skills. * Proficient in Microsoft Office (Excel & Outlook) and CRM/ERP systems. * High attention to detail with the ability to manage multiple priorities. Desirable * Experience within a manufacturing or engineering environment. * SAP experience, particularly MTC and Materials Management modules. Apply today for a confidential discussion. Keywords: Customer Account Coordinator | Customer Service Coordinator | Customer Service Advisor | Customer Account Manager | Order Management | Order Processing | Customer Support | B2B Customer Service | Sales Support | SAP | ERP | CRM | Manufacturing | Customer Service | Supply Chain | Logistics
