At a Glance
- Tasks: Support customers with software queries and ensure a top-notch experience.
- Company: Join an award-winning tech company making waves in healthcare SaaS solutions.
- Benefits: Enjoy remote work, private healthcare, 35 days leave, and a 10% bonus!
- Why this job: Make a real impact in a growing team that values your development and work-life balance.
- Qualifications: 1+ year experience in SaaS support, strong communication skills, and a passion for tech.
- Other info: Flexible shifts including weekends; collaborate with the Belfast team if you choose!
The predicted salary is between 28800 - 42000 £ per year.
Remote Software Support Analyst – Mix of Shifts Including Weekends and BH
Min 1 years’ experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product.
A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If you\’re seeking a software support role that will significantly impact the organisation\’s customer experience, this opportunity is perfect for you!
Our client specialises in providing SaaS solutions for healthcare organizations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work.
Since day one, our client has experienced significant growth. Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience.
Benefits
As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization.
The Role
As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience.
Your Skills + Aspirations
You will possess min of 1 year experience in supporting a SaaS product or technical application. You will possess effective communication skills, attention to detail, and the ability to prioritise and tier tasks accordingly. You will also have a passion for technology and a willingness to learn and develop within the role.
If this sounds like the role for you – get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below!
Remote Software Support Analyst (Belfast, NI) – Mix of Shifts Including Weekends and BH employer: Adepta Partners
Contact Detail:
Adepta Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Support Analyst (Belfast, NI) – Mix of Shifts Including Weekends and BH
✨Tip Number 1
Familiarize yourself with the specific SaaS solutions used in healthcare. Understanding the nuances of these applications will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for the role, so be prepared to discuss your availability and how you manage work-life balance.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer support in previous roles. Being able to share specific instances where you improved customer experience will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the organization. Showing that you align with their mission and appreciate their focus on employee development can make a strong impression during your discussions.
We think you need these skills to ace Remote Software Support Analyst (Belfast, NI) – Mix of Shifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in supporting SaaS products or technical applications. Mention specific examples of how you've contributed to customer satisfaction in previous roles.
Showcase Communication Skills: Since effective communication is key for this role, include examples that demonstrate your ability to communicate clearly and effectively with customers and team members.
Express Flexibility: Given the mixed shifts including weekends and bank holidays, express your willingness to work flexible hours. This shows that you are adaptable and ready to meet the company's needs.
Convey Passion for Technology: Share your enthusiasm for technology and learning. Mention any relevant courses, certifications, or personal projects that showcase your commitment to professional development in the tech field.
How to prepare for a job interview at Adepta Partners
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with software applications in the past and your eagerness to learn more about SaaS solutions.
✨Demonstrate Flexibility
Since the role requires a mix of shifts, highlight your flexibility and willingness to work evenings and weekends. Provide specific instances where you successfully managed varying schedules in previous roles.
✨Highlight Customer Experience Focus
Emphasize your commitment to delivering outstanding customer service. Prepare to discuss situations where you resolved customer queries effectively and how you prioritize customer satisfaction in your work.
✨Prepare for Technical Questions
Be ready to answer technical questions related to SaaS products or software support. Brush up on common issues users face and think about how you would troubleshoot them, showcasing your problem-solving skills.
