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- Tasks: Lead a remote team to enhance customer experience in tech support.
- Company: Join an award-winning tech company specializing in SaaS solutions for healthcare.
- Benefits: Enjoy remote work, private healthcare, 35 days leave, and a 10% bonus.
- Why this job: Make a meaningful impact in a supportive culture with career development opportunities.
- Qualifications: Minimum 2 years in tech support with leadership skills required.
- Other info: Flexible shifts including weekends; hybrid work option available.
The predicted salary is between 36000 - 60000 £ per year.
Remote Software Support Team Lead Mix of Shifts Including Weekends and BH Min 2 years experience of Tech Support with Leadership / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. An award-winning tech company based in the heart of Belfast with a team of over 50 skilled and motivated professionals, is seeking a Remote Software Support Team Lead. If you are passionate about enhancing customer experience by leading a Software Support Team, this role is ideal for you! Our client specialises in providing SaaS solutions for healthcare organisations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Benefits As a Remote Software Support Team Lead, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organisation. The Role As a Remote Software Support Team Lead, you will be part of a carefully balanced rota covering days, evenings, weekends, and Bank Holidays, therefore flexibility is essential for this role. You will lead a team dedicated to delivering an outstanding customer experience by establishing processes to address product and customer inquiries effectively. Your Skills + Aspirations You will possess a min of 2 years experience in supporting a SaaS product or technical application. You will possess strong leadership and team management skills. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below! Skills: Technical Support Leadership Management Technology Benefits: Work From Home
Remote Software Support Team Lead Mix of Shifts Including Weekends and BH employer: Adepta Partners Limited
Contact Detail:
Adepta Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Support Team Lead Mix of Shifts Including Weekends and BH
✨Tip Number 1
Familiarize yourself with the specific SaaS products and technical applications that the company supports. Understanding their software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to enhancing team performance and customer satisfaction.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for the role, so be prepared to discuss your availability during the interview.
✨Tip Number 4
Research the company's culture and values, especially their commitment to work-life balance and personal development. Being able to align your personal values with theirs can make a strong impression.
We think you need these skills to ace Remote Software Support Team Lead Mix of Shifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your minimum 2 years of experience in tech support, particularly with SaaS products. Detail any leadership roles you've held and how they relate to the responsibilities of a Software Support Team Lead.
Showcase Leadership Skills: Clearly outline your leadership and team management skills. Provide examples of how you've successfully led a team or improved processes in previous roles, as this is crucial for the position.
Express Passion for Technology: Convey your enthusiasm for technology and your commitment to continuous learning. Mention any relevant training or certifications that demonstrate your dedication to personal and professional development.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements and culture of the company. Use keywords from the job description to ensure your application stands out and aligns with what they are looking for.
How to prepare for a job interview at Adepta Partners Limited
✨Show Your Leadership Skills
As a Remote Software Support Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to enhancing team performance and customer satisfaction.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with SaaS products or technical applications. Be ready to explain how your technical knowledge has helped you resolve customer issues effectively and improve support processes.
✨Emphasize Flexibility and Adaptability
Since the role requires covering various shifts, it's important to convey your flexibility. Share experiences where you've adapted to changing schedules or handled unexpected challenges in a support environment.
✨Express Your Passion for Technology
Show your enthusiasm for technology and its impact on customer experience. Discuss any relevant projects or initiatives you've been involved in that demonstrate your commitment to continuous learning and development in the tech field.
