Project Engagement Manager | Join A Growing, Entrepreneurial Organisation

This is far more than just a traditional project management role. You'll own the end-to-end customer delivery journey, acting as the central point of accountability from initial discovery through to production deployment and ongoing success. You'll be tasked with ensuring every implementation delivers measurable business value whilst meeting the highest standards of governance, security and compliance. You'll combine strong project management, delivery leadership and customer engagement skills to drive complex implementations, remove delivery risks and ensure clients realise value quickly. This role offers the opportunity to make a significant impact in a fast-growing technology business.

Why This Role? This company builds solutions customers can rely on in production and focuses on delivering measurable outcomes rather than promises. They move quickly without compromising governance or quality and work alongside their customers as trusted delivery partners, earning trust through consistent execution and exceptional delivery. They have accelerated recruitment across engineering, product, AI, customer success and commercial functions. Rather than remaining a specialist consultancy style operation, the company is clearly scaling into a full enterprise software business with ambitions well beyond its founding team, so this is the perfect time to join a growing, entrepreneurial organisation.

What You'll Be Doing:

• Leading the end-to-end delivery lifecycle from project initiation, planning and mobilisation through to production deployment and customer handover.
• Developing and maintaining project plans, delivery roadmaps, milestones and governance frameworks that keep projects on track.
• Working closely with customers to understand their business objectives and translate these into prioritised delivery plans and implementation roadmaps.
• Coordinating cross-functional delivery teams, including Engineering, Applied AI and Product, ensuring work is prioritised effectively against customer commitments.
• Managing project risks, issues, dependencies and change requests, proactively identifying potential blockers before they impact delivery.
• Facilitating workshops, planning sessions and regular project governance meetings with both internal teams and customer stakeholders.
• Working closely with Customer Success and Commercial teams to identify opportunities for account growth and future engagements.

What You Will Have:

• Attributes that allow you to thrive in customer-facing delivery environments and enjoy bringing structure to complex programmes.
• Proven experience delivering complex technology, software or SaaS implementations as a Project Manager, Delivery Manager or similar role.
• Strong stakeholder management skills with the ability to engage confidently with both technical teams and senior business executives.
• Experience managing risks, issues, dependencies and delivery milestones across multiple concurrent projects.
• A proactive mindset with a strong focus on delivery, customer outcomes and continuous improvement.
• Delivering projects within highly regulated industries such as Financial Services, Government, Healthcare or Critical Infrastructure.
• Working with AI platforms, enterprise software or complex technical products.
• Commercial awareness with experience identifying opportunities for customer expansion and long-term partnership.
• Ensure every implementation is production-ready, fully documented and successfully adopted by the customer.
• Help customers realise the full value of the platform, creating opportunities for long-term growth and continued partnership.

Skills: Artificial Intelligence, Project Management, Project Governance, Project Compliance, GRC, Customer Engagement, Engagement Manager

Benefits: Hybrid, Bonus, Competitive Salary, Pension, Progression, Healthcare