Customer Success Contractor - Start-up Location: Fully remote Contract: 3 months, with potential to become permanent Start: ASAP ideally Monday, 14th September A local start-up is looking for a practical, commercially minded Customer Success contractor to build the foundations of its customer success function. With enterprise customers coming on board, youll help put the right systems, processes and customer-management approach in place from the ground up. What youll do Set up lean, scalable customer success systems and processes Establish a clear customer onboarding and ongoing management journey Get familiar with the product and introduce structure around customer interactions Help prepare the business to support incoming enterprise contracts Work with tools such as Zendesk or similar platforms What were looking for Customer Success experience, ideally in a startup or scaling environment Experience creating or improving CS processes and systems Comfortable working independently and building structure from ambiguity Practical, hands-on and commercially aware Familiarity with Zendesk or comparable CS tooling This is not a large-scale leadership role. Were looking for someone who understands what great customer success should look like and can build a lean, effective function. If you are interested, please apply. Skills: Customer success Zendesk Startup Benefits: Work From Home TPBN1_NI
Customer Success Contractor - Start-up (Remote, Immediate Start) in Lisburn employer: Adepta Partners Limited
Join a pioneering EdTech startup in Belfast, where you'll have the unique opportunity to be the first full-time engineering hire and shape the future of education technology. With a strong focus on employee ownership and influence, you'll work closely with the co-founder to drive impactful solutions while enjoying a hybrid work model and a supportive culture that values quality and innovation. This is your chance to make a real difference in how schools operate, all while being part of a dynamic and growing team.
