At a Glance
- Tasks: Manage customer relationships and ensure smooth service delivery for public sector contracts.
- Company: Indigenous software house known for excellence in the public sector.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to work on exciting projects with a dynamic team.
- Why this job: Be the key link between customers and support teams, making a real difference.
- Qualifications: Experience in service delivery and strong communication skills.
The predicted salary is between 60000 - 70000 £ per year.
My client is an indigenous Software house, increasingly known as the supplier of choice for public sector bodies across the UK and Ireland.
Due to continued success (including major contracts won) they are hiring for a BRAND NEW role within the business.
Having recently helped them secure talent in Data Engineering and Testing were now pleased to present this Service Delivery Manager role!
The Service Delivery Manager will work on the companys managed service contracts, owning the customer relationship once a service has gone live and moved into business-as-usual (BAU).
The Service Delivery Manager sits between the companys support/service desk team and each customer's lead contact, making sure delivery stays on track, problems get resolved, and customers always know where they stand.
You will own SLA performance, monthly service reporting, service reviews, and the change and problem management process.
Your Day-to-Day: The Service Delivery Manager will partner closely with the Support Manager (and Support Team) ensuring theyre performing optimally.
You will travel to meet customers onsite (mostly NI) to build rapport quickly and introduce your support team to them.
SLA compliance % of tickets meeting response and resolution targets, by priority.
Customer satisfaction Post-ticket CSAT / survey scores, with trend.
Service reviews Reviews held vs. scheduled; Change requests Volume, lead time, and approval-to-implementation cycle time.
Report delivery Monthly service report issued on time, every time.
Essential Skills and Experience Experience in a service delivery,
Service Delivery Manager (Holywood, Office-Based) JBLE1_NI employer: Adepta Partners Limited
Join a dynamic and innovative team as a Senior Software Engineer, where you'll not only contribute to cutting-edge software development but also enjoy the flexibility of remote working. Our supportive and collaborative engineering culture fosters continuous learning and professional growth, with generous benefits including competitive salary, annual leave, and a dedicated training budget. Embrace the opportunity to work with the latest AI technologies while mentoring fellow developers and shaping the future of our technology platform.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Holywood, Office-Based) JBLE1_NI
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Adepta Partners Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Adepta Partners Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Adepta Partners Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Adepta Partners Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Service Delivery Manager (Holywood, Office-Based) JBLE1_NI
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Adepta Partners Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Adepta Partners Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Adepta Partners Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Adepta Partners Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
