At a Glance
- Tasks: Lead customer software delivery projects and manage stakeholder expectations.
- Company: Fast-growing software company with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Join a dynamic team and thrive in a fast-paced environment.
- Why this job: Shape delivery strategy and make a significant impact in a scaling organisation.
- Qualifications: Experience in customer-facing software delivery and strong stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: Hybrid (3 days office-based)
Travel: Quarterly US travel
Salary: Competitive + benefits
About the Company
Our client is a fast-growing software company entering an exciting new phase of growth. Having built a strong foundation through innovation and product development, the business is now scaling its customer delivery capability to support increasing demand and more complex enterprise implementations. The company works with large global organisations, delivering sophisticated software solutions that solve complex operational and technical challenges. An experienced Head of Delivery is now required to help shape and lead this next stage of growth.
The Role
The Head of Delivery will play a critical leadership role in overseeing successful customer delivery across a portfolio of enterprise projects. This individual will be responsible for ensuring projects are delivered successfully, customer expectations are managed effectively, and internal teams are positioned to deliver against clear priorities. The successful candidate will work directly with senior customer stakeholders, including budget holders and delivery sponsors, managing expectations, navigating challenges, and ensuring delivery remains on track. Internally, they will act as the bridge between customer priorities and delivery teams, helping to remove blockers, manage scope, and improve delivery performance. This role would suit someone who thrives in fast-paced environments, enjoys solving complex delivery challenges, and is motivated by building a scalable delivery function.
Key Responsibilities
- Lead delivery of customer implementation projects from kick-off through go-live
- Build strong relationships with senior customer stakeholders
- Manage project timelines, milestones, risks, and escalations
- Proactively manage customer expectations and delivery commitments
- Protect delivery teams from scope creep and uncontrolled change
- Drive formal change control when requirements evolve
- Partner with technical, operational, and commercial teams to ensure successful delivery
- Identify customer growth opportunities and share these with account teams
- Support the development and scaling of the company’s delivery capability
Candidate Profile
Essential
- Significant experience in customer-facing software delivery roles
- Proven track record managing complex enterprise client relationships
- Experience delivering software implementations under pressure
- Strong stakeholder management and communication skills
- Commercial awareness and confidence handling challenging conversations
- Strong problem-solving and decision-making capability
Preferred
- Experience in start-up or scale-up environments
- Experience building or scaling delivery teams
- Comfortable operating in fast-paced, evolving environments
Success in the Role
The successful candidate will quickly take ownership of a live portfolio of customer projects and help bring greater structure, predictability, and scalability to delivery. Over time, they will build and lead a high-performing delivery organisation that becomes a key driver of the company’s continued growth. This is an excellent opportunity to join a high-growth software business in a pivotal leadership role. The role offers the chance to shape delivery strategy, build capability, and make a significant long-term impact within a scaling organisation.
Head of Delivery (Software) TLNT1_NI in Belfast employer: Adepta Partners Limited
Our client is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in a fast-growing software environment. With a strong focus on employee development and the opportunity to lead complex enterprise projects, team members benefit from competitive salaries, comprehensive benefits, and the chance to make a significant impact as the company scales. The hybrid working model allows for flexibility while maintaining strong connections with colleagues and clients, making it an ideal place for those seeking meaningful and rewarding employment.
