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- Tasks: Lead a remote team to enhance customer experience and manage support inquiries.
- Company: Join an award-winning tech company specializing in SaaS solutions for healthcare.
- Benefits: Enjoy remote work, private healthcare, a 10% bonus, and 35 days annual leave.
- Why this job: Make a meaningful impact in a supportive culture with opportunities for career development.
- Qualifications: Minimum 2 years of tech support experience with strong leadership skills required.
- Other info: Flexible shifts including weekends; collaborate with teams in Belfast if desired.
The predicted salary is between 36000 - 60000 £ per year.
Remote Software Support Team Lead Mix of Shifts Including Weekends and BH Min 2 years experience of Tech Support with Leadership / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. An award-winning tech company based in the heart of Belfast with a team of over 50 skilled and motivated professionals, is seeking a Remote Software Support Team Lead. If you are passionate about enhancing customer experience by leading a Software Support Team, this role is ideal for you! Our client specialises in providing SaaS solutions for healthcare organisations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Benefits As a Remote Software Support Team Lead, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organisation. The Role As a Remote Software Support Team Lead, you will be part of a carefully balanced rota covering days, evenings, weekends, and Bank Holidays, therefore flexibility is essential for this role. You will lead a team dedicated to delivering an outstanding customer experience by establishing processes to address product and customer inquiries effectively. Your Skills + Aspirations You will possess a min of 2 years experience in supporting a SaaS product or technical application. You will possess strong leadership and team management skills. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below! Skills: Technical Support Leadership Management Technology Benefits: Work From Home
Adepta Partners Limited | Remote Software Support Team Lead Mix of Shifts Including Weekends and BH employer: Adepta Partners Limited
Contact Detail:
Adepta Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adepta Partners Limited | Remote Software Support Team Lead Mix of Shifts Including Weekends and BH
✨Tip Number 1
Make sure to highlight your leadership experience in tech support roles. Share specific examples of how you've successfully managed a team and improved customer satisfaction.
✨Tip Number 2
Familiarize yourself with the SaaS products used in healthcare. Understanding the unique challenges and solutions in this sector will set you apart from other candidates.
✨Tip Number 3
Demonstrate your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for the role, so be prepared to discuss your availability.
✨Tip Number 4
Show your passion for technology and continuous learning. Mention any relevant courses or certifications you've completed that relate to tech support or leadership.
We think you need these skills to ace Adepta Partners Limited | Remote Software Support Team Lead Mix of Shifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your minimum 2 years of experience in tech support, particularly with SaaS products. Use specific examples that showcase your leadership and team management skills.
Showcase Your Passion for Technology: In your application, express your enthusiasm for technology and how it drives you to enhance customer experiences. Mention any relevant projects or initiatives you've led that demonstrate this passion.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Highlight your flexibility in working various shifts, including weekends and bank holidays, as this is essential for the role.
Prepare for a Confidential Conversation: If you're interested in discussing the role further, be ready for a confidential conversation with Justyna at Adepta Partners. Prepare questions about the company culture and career development opportunities.
How to prepare for a job interview at Adepta Partners Limited
✨Show Your Leadership Skills
As a Remote Software Support Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to enhancing customer experience and managing team dynamics.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with SaaS products or technical applications. Be ready to explain specific challenges you've faced in tech support and how you resolved them, showcasing your problem-solving skills.
✨Emphasize Flexibility and Adaptability
Since the role requires covering various shifts, it's important to convey your flexibility. Share experiences where you've adapted to changing schedules or demands, illustrating your commitment to the team's success.
✨Express Passion for Technology
Convey your enthusiasm for technology and continuous learning. Discuss any relevant courses or certifications you've pursued, and how they have prepared you for this role in a meaningful tech-for-good environment.
