Office Manager in Leeds

Adept is seeking an experienced Office Manager to join our Leeds office.

This is a varied and influential role that combines HR administration, compliance management, business support leadership and office operations in support of a growing multi-office business.

Working closely with directors and colleagues across the company, you will help ensure the business operates efficiently, remains compliant and continues to deliver a professional service to clients and employees alike.

The below responsibilities overview gives broad insight into the breadth of this role, but is not intended to be an exhaustive list of duties.

Responsibilities

• People & HR
• Manage the full employee lifecycle, from recruitment and onboarding to employment changes, employee records and payroll documentation.
• Work collaboratively with the outsourced HR Director on employee relations, policy development, employment law updates, HR strategy and practical improvements to people processes.
• Provide confidential HR support to employees, addressing concerns, guiding them through HR-related procedures and escalating matters where needed.
• Assist with training coordination, inductions, employee engagement and wellbeing initiatives that contribute to a positive workplace culture.
• Provide day-to-day leadership, support and development for the Business Support function, managing and delegating workloads across the wider team.
• Lead and coordinate business support, HR, compliance and office management through an evolving multi-office team, ensuring resources are effectively prioritised and aligned with business needs.
• Support business operations across multiple office locations, working with the Manchester Office Manager, Leeds-based administrators, future London support staff and the finance team to maintain consistency of processes and standards.
• Office Operations
• Take ownership of day-to-day office operations, including facilities, suppliers, maintenance, equipment, office records and general workplace requirements.
• Coordinate lease-related administration, workspace changes, repairs and supplier arrangements, keeping directors informed of costs, risks and key decisions.
• Help keep each office safe, organised and professional, working with H&S advisers, landlords, cleaners, contractors, insurers and other external contacts as needed.
• QA & Compliance
• Oversee QA management, including ISO 9001 and ISO 14001 accreditations, ensuring internal and external audits are conducted effectively and in compliance with industry standards.
• Maintain key compliance documentation, including policies, procedures, risk assessments, supplier approval records, insurance documents, training records and PQQ evidence where required.
• Maintain documentation and implement corrective actions from audit findings, reviews or external feedback.
• Review processes and records regularly, identifying gaps, improving consistency across offices and helping maintain high operational standards.
• Administration
• Prepare, update and maintain accurate business documents, including policies, procedures, reports, letters, forms, trackers, templates and staff communications.
• Take detailed minutes in board and management meetings and ensure follow-up on action points with the relevant people.
• Maintain practical filing systems in Share Point and Microsoft 365 so information is stored logically, securely and remains accessible to the right people.
• Demonstrate proficiency in Microsoft 365 and business technologies, with an interest in automation, digital transformation and AI-enabled tools.
• Maintain digital systems and records, ensuring data accuracy, document security, accessibility and compliance with company procedures.
• Identify practical digital improvements that improve efficiency through technology, better templates, workflows and automation.
• Work closely with IT support on office-wide technology initiatives, troubleshooting, system access, equipment issues and wider process improvements.
• Stakeholder Engagement
• Communicate clearly and confidently with directors, employees, candidates, recruiters, suppliers, consultants and professional advisers.
• Primary point of contact for internal and external stakeholders, maintaining professional relationships and adapting communications for different audiences.

About You

This is a full-time, office-based role in our Leeds office.

We are looking for someone organised, practical and approachable, with the confidence to work across a varied remit, manage competing priorities and handle sensitive information with sound judgement.

• Personal Attributes
• Highly organised, reliable and proactive, with strong attention to detail and the ability to manage competing priorities.
• Practical and confident in improving processes, solving problems and following matters through to completion.
• Discreet and trustworthy, with sound judgement when handling confidential employee, commercial or compliance information.
• Clear and approachable communicator, building positive working relationships with people at all levels.
• Comfortable working independently, making sensible decisions and knowing when to seek input or escalade an issue.
• Interested in improving how the business runs, including office systems, digital tools, employee experience and compliance processes.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Human Resources, or a related field is preferred.
• Background in an Office Manager, Business Support Manager, Practice Manager, Operations Coordinator or similar senior business support role.
• Confident coordinating office operations, HR processes, facilities, compliance records and business support activity across one or more locations.
• Strong working knowledge of Microsoft 365, particularly Outlook, Teams, Share Point, Word, Power Point and Excel, with confidence learning and improving business systems.
• Proven ability to support senior managers or directors with meetings, action tracking, communications, policy documentation, records management and follow-up.
• Strong understanding of HR processes, employment law, confidentiality, employee records, workplace regulations and practical workplace procedures.
• Knowledge of ISO 9001, ISO 14001, PQQs/SCQs, internal audits, supplier approval processes, document control, process improvement or business systems implementation would be advantageous.

Why Join Adept?

Based at our office in the historic Sunny Bank Mills, you'll be joining a growing, people-focused consultancy where you'll play a central role in supporting colleagues, directors and business operations across multiple locations.

Alongside a supportive working environment, excellent benefits package and opportunities for professional development, you'll have the opportunity to contribute to business improvement initiatives and help shape how the organisation operates as it continues to grow.

• Competitive Salary (Do E)
• Discretionary Annual Bonus (determined by profit and performance)
• Contributory Pension Scheme
• Holiday Purchase Scheme
• 25 Days Annual Leave (in addition to public holidays)
• Group Income Protection Scheme
• Enhanced Company Sick Pay
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Monthly Gym Membership Contribution
• Paid Professional Membership Fees
• Employee Social Events
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