Supplier Coordinator in Bollington

Who we are

Adelphi Values is a leading health outcomes consultancy that works with a wide range of pharmaceutical companies. Our Patient Centered Outcomes (PCO) team are global leaders in patient-centered qualitative research and statistical methods, while our Payer Reimbursement Outcomes and Value Evidence (PROVE) team support clients to generate high quality value communication and health economic tools to optimize market access at a local, national or global level. Our teams are based mostly in the UK, primarily in Cheshire with our office in Bollington, but also include a team based remotely in the US.

What we do

Our purpose is to improve patients’ lives by informing healthcare decisions. Across the PCO and PROVE teams we partner with clients to define, investigate and demonstrate healthcare value from every perspective throughout product development and commercialization. This can involve both desk-based and prospective research involving patients, caregivers and clinicians.

What we are looking for

We are looking to recruit an ambitious and highly motivated individual to join the Adelphi Values Supplier Management team in Bollington, Cheshire, UK. A major part of our work involves conducting healthcare research with patients, parents/caregivers, and healthcare professionals. We typically work with partner recruitment agencies and market research agencies across the globe to identify and sometimes interview these research participants. We also subcontract to other companies to perform transcription and translation of interview transcripts and questionnaires and sometimes work with other external companies to create electronic versions of questionnaires. This research involves the handling of personal data associated with the research. Due to the General Data Protection Regulation (GDPR), management of supplier relationships is an increasingly regulated space which means we are required to have rigorous processes and procedures in place to ensure our suppliers (recruiters, interviewers, and translators/transcribers) are compliant with Standard Operating Procedures (SOPs) that we employ. This requires frequent communication with suppliers and detailed reviewing and vetting of their processes and work.

As well as supplier oversight, the supplier team support the research teams to obtain supplier quotes and ensure appropriate contracts are in place according to the agreed project scope. To ensure our ongoing compliance with relevant regulations, standards, and policies and expansion of our research teams, we are looking to expand our supplier management team.

The ideal candidate will be extremely organized and excels at compiling, managing and interrogating information through use of tools such as excel, databases, lists and tables. Attention to detail is essential, as is ability to communicate efficiently and effectively and being tenacious when it comes to obtaining information from others and organising it clearly. Experience in supplier or customer management and quality assurance would be valuable, but not essential. Knowledge and awareness of GDPR and its implications for research and businesses involved in handling personal data is also desirable but not essential. Full training will be provided and prior experience in this specific space is not necessarily required. However, a drive to learn the information management skills required for this role is essential for progression. A genuine interest in supplier management, building strong internal and external relationships and establishing and following strong standard procedures will be important.

Fluency in the use of Microsoft Word and Excel, strong communication and organizational skills, self-motivation, proactivity, and very close attention to detail are essential, along with a team working ethos and an appetite for working in a fast-paced and fun environment. We’ll consider both individuals with a more general organisational/administrative background or skills, or with general experience in stakeholder management, and those with more directly relevant experience.

How you fit in

The role would suit somebody with previous experience in supplier or relationship management, experience of tracking invoices and contracts and communicating with customers or suppliers. Alternatively, it could suit someone who does not have direct experience of these things, but who is very organized and has very strong project management skills. The ideal candidate will also have a good standard of written and spoken English and basic arithmetic. In this role you will be involved in tracking suppliers, supporting the management of supplier contracts and invoices and monitoring ongoing vendor activities in line with project scope and timelines. As part of our international team you will work closely with colleagues based in the UK and US.

What we offer

Our benefits package includes a competitive salary, performance-related rewards, health insurance, pension, and on-site gym membership. We provide support for training and development along with career progression opportunities. This position is based at our head office in the pretty village of Bollington, near Macclesfield. This position is a hybrid role of office and home-based working, with ~2 days minimum expected in the office. Therefore, it is expected that you are within a manageable commuting distance of Bollington.