At a Glance
- Tasks: Lead the aftersales function and ensure exceptional customer experiences.
- Company: Join a reputable commercial vehicle dealership with a strong HGV sector presence.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Be part of a growing business with a commitment to excellence.
- Why this job: Make a real impact by driving customer satisfaction and leading a dynamic team.
- Qualifications: Experience in aftersales management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Stoke-on-Trent
Salary: £35,000 - £45,000 per annum
Job Type: Full Time | Permanent, hours are 8am - 5:30pm
Lead the Aftersales Function for a successful vehicle dealership. This is an excellent opportunity to join a growing business with a strong reputation within the HGV sector, where you'll play a key role in leading the aftersales operation, driving customer satisfaction and supporting the continued success of the business.
Reporting directly to the Directors, you'll take ownership of the Service, Parts and Warranty departments, ensuring customers receive an exceptional experience from vehicle handover through to ongoing servicing and support.
The Role:
As Aftersales Manager, you will be responsible for the overall performance of the aftersales operation, ensuring high standards of customer service while maximising departmental efficiency and profitability.
Key responsibilities include:
- Leading, motivating and developing the Service, Parts and Warranty teams.
- Managing the day-to-day performance of the aftersales department.
- Monitoring KPIs and implementing continuous improvements.
- Driving customer satisfaction.
Aftersales Manager in Stoke-on-Trent employer: Adele Carr Recruitment Limited
Adele Carr offers an exceptional remote working environment for the Partnership Development Manager role, providing employees with the flexibility to work from anywhere in the UK while being part of a dynamic international team. With a strong focus on employee growth and a generous benefits package including 34 days of annual leave and a competitive commission scheme, this high-growth SaaS company fosters a culture of autonomy and innovation, making it an attractive employer for those seeking meaningful and rewarding careers in the tech industry.
Contact Details:
Adele Carr Recruitment Limited Recruitment Team
