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- Tasks: Build strong relationships with partners and ensure they maximise value from our platform.
- Company: Join a forward-thinking organisation with a flexible working model.
- Benefits: Flexible work options, career growth, and the chance to make a real impact.
- Other info: Collaborate with diverse teams and enjoy a dynamic work environment.
- Why this job: Be the voice of the customer and enhance their experience with innovative solutions.
- Qualifications: Experience in Customer Success or Account Management is preferred.
The predicted salary is between 35000 - 45000 £ per year.
Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain maximum value from the organisation's platform and services.
This role comes with a very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long-term engagement.
As a Customer Success Manager, you will oversee the full partner journey from onboarding through to ongoing engagement and growth. You will work closely with internal teams including Sales, Product and Operations to deliver a seamless experience while ensuring partners achieve their objectives. You will also act as the voice of the customer internally, sharing insights and identifying opportunities to enhance services, processes and the overall partner experience.
- Manage the partner lifecycle, from onboarding through to long-term engagement and retention
- Build strong relationships with partners including law firms, estate agents, lenders and suppliers
- Support partners in adopting new platform features and enhancements
- Provide clear updates and insights on partner engagement, performance and potential risks
- Identify opportunities to increase platform usage and expand services within partner organisations
- Work collaboratively with Sales, Product and Operations teams to improve customer outcomes
- Translate product updates into clear, customer-focused communication
- Lead partner meetings, workshops and engagement sessions to ensure partners gain maximum value from the platform
- Use data and insights to identify trends, risks and opportunities to improve the customer journey
We are looking for a relationship-driven professional who is passionate about delivering outstanding customer experiences and building long-term partnerships. You will ideally have experience in Customer Success, Account Management or Client Relationship roles within a technology or platform-based environment.
- Experience in Customer Success, Client Success or Account Management roles
- Strong relationship management skills with the ability to engage stakeholders at all levels
- Experience managing multiple client accounts and priorities
- Ability to interpret data, usage trends and customer insights to inform decisions
- Excellent communication and presentation skills
- Comfortable collaborating with cross-functional teams
- Experience using CRM systems and reporting tools
- Experience working with law firms, estate agents, financial services or platform-based businesses would be advantageous, but not essential.
For more information and to be considered please apply with an updated copy of your CV using the link.
Customer Success Manager (Ellesmere Port) employer: Adele Carr Recruitment Limited
Contact Detail:
Adele Carr Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Ellesmere Port)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align with their mission and contribute to their success.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've successfully managed client relationships and driven engagement in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager (Ellesmere Port)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience in relationship management and customer success to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our partners maximise their experience with our platform.
Showcase Your Communication Skills: Since this role involves a lot of interaction with partners, make sure your application demonstrates your excellent communication skills. Use clear and concise language to convey your ideas effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adele Carr Recruitment Limited
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key concepts like onboarding, engagement, and retention. Be ready to discuss how you can help partners maximise their experience with the platform.
✨Showcase Your Relationship Skills
Prepare examples that highlight your relationship management skills. Think about times when you've successfully built rapport with clients or stakeholders. This role is all about relationships, so make sure you convey your passion for connecting with people.
✨Familiarise Yourself with the Company’s Platform
Take some time to explore the organisation's platform and services. Understanding how it works will allow you to speak confidently about how you can help partners adopt new features and enhance their experience.
✨Prepare Data-Driven Insights
Since the role involves interpreting data and trends, come prepared with examples of how you've used data to inform decisions in past roles. This will demonstrate your analytical skills and show that you can identify opportunities for improvement.