At a Glance
- Tasks: Build strong partner relationships and ensure customers maximise value from our platform.
- Company: Join a forward-thinking organisation with a flexible working model.
- Benefits: Flexible work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: Experience in Customer Success or Account Management with strong relationship skills.
The predicted salary is between 40500 - 49500 £ per year.
Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain maximum value from the organisation's platform and services.
This role comes with a very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long-term engagement.
As a Customer Success Manager, you will oversee the full partner journey from onboarding through to ongoing engagement and growth. You will work closely with internal teams including Sales, Product and Operations to deliver a seamless experience while ensuring partners achieve their objectives. You will also act as the voice of the customer internally, sharing insights and identifying opportunities to enhance services, processes and the overall partner experience.
- Manage the partner lifecycle, from onboarding through to long-term engagement and retention
- Build strong relationships with partners including law firms, estate agents, lenders and suppliers
- Support partners in adopting new platform features and enhancements
- Provide clear updates and insights on partner engagement, performance and potential risks
- Identify opportunities to increase platform usage and expand services within partner organisations
- Work collaboratively with Sales, Product and Operations teams to improve customer outcomes
- Translate product updates into clear, customer-focused communication
- Lead partner meetings, workshops and engagement sessions to ensure partners gain maximum value from the platform
- Use data and insights to identify trends, risks and opportunities to improve the customer journey
We are looking for a relationship-driven professional who is passionate about delivering outstanding customer experiences and building long-term partnerships. You will ideally have experience in Customer Success, Account Management or Client Relationship roles within a technology or platform-based environment.
- Experience in Customer Success, Client Success or Account Management roles
- Strong relationship management skills with the ability to engage stakeholders at all levels
- Experience managing multiple client accounts and priorities
- Ability to interpret data, usage trends and customer insights to inform decisions
- Excellent communication and presentation skills
- Comfortable collaborating with cross-functional teams
- Experience using CRM systems and reporting tools
- Experience working with law firms, estate agents, financial services or platform-based businesses would be advantageous, but not essential.
Customer Success Manager in Ellesmere Port employer: Adele Carr Recruitment Limited
Adele Carr offers an exceptional remote working environment for the Partnership Development Manager role, providing employees with the flexibility to work from anywhere in the UK while being part of a dynamic international team. With a strong focus on employee growth and a generous benefits package including 34 days of annual leave and a competitive commission scheme, this high-growth SaaS company fosters a culture of autonomy and innovation, making it an attractive employer for those seeking meaningful and rewarding careers in the tech industry.
Contact Details:
Adele Carr Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Ellesmere Port
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adele Carr Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adele Carr Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Ellesmere Port
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adele Carr Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Adele Carr Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adele Carr Recruitment Limited!
How to prepare for a job interview at Adele Carr Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
