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- Tasks: Build strong relationships with partners and ensure they maximise value from our platform.
- Company: Join a forward-thinking organisation with a focus on customer success.
- Benefits: Flexible working model with a minimum of 1 day onsite near Chester.
- Other info: Collaborate with diverse teams to improve services and grow your career.
- Why this job: Play a key role in enhancing customer experiences and driving partner engagement.
- Qualifications: Experience in Customer Success and a passion for outstanding customer experiences.
The predicted salary is between 35000 - 45000 £ per year.
Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain maximum value from the organisation's platform and services.
This role comes with a very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long-term engagement.
As a Customer Success Manager, you will oversee the full partner journey from onboarding through to ongoing engagement and growth. You will work closely with internal teams including Sales, Product and Operations to deliver a seamless experience while ensuring partners achieve their objectives. You will also act as the voice of the customer internally, sharing insights and identifying opportunities to enhance services, processes and the overall partner experience.
- Manage the partner lifecycle, from onboarding through to long-term engagement and retention
- Build strong relationships with partners including law firms, estate agents, lenders and suppliers
- Support partners in adopting new platform features and enhancements
- Provide clear updates and insights on partner engagement, performance and potential risks
- Identify opportunities to increase platform usage and expand services within partner organisations
- Work collaboratively with Sales, Product and Operations teams to improve customer outcomes
- Translate product updates into clear, customer-focused communication
- Lead partner meetings, workshops and engagement sessions to ensure partners gain maximum value from the platform
- Use data and insights to identify trends, risks and opportunities to improve the customer journey
We are looking for a relationship-driven professional who is passionate about delivering outstanding customer experiences and building long-term partnerships. You will ideally have experience in Customer Success.
Customer Success Manager (Ellesmere Port) employer: Adele Carr Recruitment Limited
Contact Detail:
Adele Carr Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Ellesmere Port)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company's platform inside out. Familiarise yourself with their services and think about how you can help partners maximise their value from it. This will show your genuine interest and commitment!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex information clearly. Try explaining the platform's features to a friend or family member to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager (Ellesmere Port)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building relationships and delivering customer value, as these are key aspects of the job.
Showcase Your Skills: Use specific examples to demonstrate your skills in managing partner relationships and onboarding processes. We want to see how you've helped customers maximise their engagement with a platform or service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. Remember, we appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adele Carr Recruitment Limited
✨Know Your Partners
Before the interview, research the types of partners the company works with, like law firms and estate agents. Understanding their needs and how the organisation's platform can benefit them will show your commitment to building strong relationships.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you successfully managed customer relationships or improved customer engagement. Highlighting these stories will demonstrate your ability to drive value for partners.
✨Be Data-Driven
Familiarise yourself with key metrics that are important in Customer Success, such as customer retention rates and engagement levels. Being able to discuss how you've used data to identify trends and improve customer journeys will impress the interviewers.
✨Engage with Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure partner satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.