Customer Service Administrator
- Liverpool
- £26,000 - £27,000
- Office Based | Monday to Friday
Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same?
We're recruiting for a Customer Service Administrator to join a friendly and supportive Liverpool-based team. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.
This role combines customer service, order processing and administration, making it ideal for someone who thrives on organisation, attention to detail and teamwork.
The Role
As a Customer Service Administrator, you'll be responsible for managing customer orders, handling enquiries and supporting customers throughout the order journey.
Acting as a key point of contact, you'll liaise with both customers and internal departments to ensure orders are processed accurately and efficiently whilst maintaining excellent service levels.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Responding to customer enquiries via email and telephone
- Conducting stock availability checks
- Providing customers with updates on orders and deliveries
- Maintaining accurate customer records using Sage and CRM systems
- Liaising with internal departments to ensure customer requirements are met
- Resolving customer queries in a professional and timely manner
- Supporting the wider team with general administrative duties
- Managing customer communications and ensuring a positive customer experience throughout
- Ensuring all documentation and records are kept up to date and accurate
About You
We're looking for someone who:
- Has previous customer service and administration experience
- Is confident communicating with customers via telephone and email
- Has excellent attention to detail and organisational skills
- Can manage multiple tasks and prioritise effectively
- Takes initiative and has a proactive approach to work
- Learns new processes and systems quickly
- Enjoys working within a collaborative team environment
- Has strong problem-solving skills and a customer-first mindset
Desirable Experience
- Experience using Sage
- Experience using CRM systems
- Order processing or sales administration experience
- Experience within manufacturing, distribution, wholesale or logistics environments
What's on Offer?
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Salary of £26,000 - £27,000
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Monday to Friday working hours
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Office-based role in Liverpool
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Friendly and supportive working environment
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Flexi-working scheme with the opportunity to accrue up to 2 additional days' holiday
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Long-term career opportunities within a growing business
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On-the-job training and support
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Opportunity to join a stable and well-established organisation
If you're a proactive and organised individual who enjoys providing outstanding customer service and wants to join a welcoming team, we'd love to hear from you.
Apply today to be considered for this exciting opportunity.
Customer Service Administrator in Liverpool employer: Adele Carr Recruitment Limited Careers
Join a well-established accountancy practice in North Wales that prioritises work-life balance and values its employees as individuals rather than numbers. With a supportive work culture, opportunities for professional growth, and the chance to manage your own portfolio while building genuine client relationships, this role offers a rewarding environment for those looking to make a meaningful impact in their career.
Contact Details:
Adele Carr Recruitment Limited Careers Recruitment Team
