At a Glance
- Tasks: Investigate and resolve customer complaints while liaising with various stakeholders.
- Company: Growing professional services business in the conveyancing sector.
- Benefits: Hybrid working, flexibility, and opportunities for career advancement.
- Other info: Ideal for those seeking a more investigative and stakeholder-focused position.
- Why this job: Step into a dynamic role that goes beyond traditional customer service.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 23850 - 29150 £ per year.
We are recruiting for a Customer Relations Advisor to join a growing professional services business operating within the conveyancing sector. Location in Ellesmere Port with a generous amount of hybrid working and flexibility when needed.
This role would suit someone with experience in complaints handling, customer relations, case management or customer resolution, ideally within conveyancing, legal services, property, mortgages, financial services or another regulated environment.
Key Responsibilities
- Investigate and resolve customer complaints within agreed SLAs
- Liaise with customers, law firms, lenders, suppliers and internal teams
- Provide clear, professional and empathetic communication
- Investigate service failures and identify root causes
- Maintain accurate complaint and case records
- Monitor complaint trends and contribute to service improvements
- Produce basic MI and reporting using Excel
- Manage a varied workload of potentially complex and sensitive cases
We're looking for someone with:
- Previous experience handling and resolving customer complaints
- Excellent written and verbal communication skills
- Strong investigation and problem-solving abilities
- Excellent organisation and attention to detail
- Confidence managing challenging conversations and stakeholders
- Experience working to SLAs, procedures or service standards
- Good Microsoft Office skills, particularly Excel
Conveyancing or legal experience is desirable but not essential for the right candidate. Strong complaints professionals from financial services, insurance, mortgages, property or other regulated environments are encouraged to apply.
If you're looking to move beyond traditional customer service into a more investigative and stakeholder-focused customer relations role, we'd love to hear from you. Apply today to find out more.
Customer Relations Advisor in Ellesmere Port employer: Adele Carr Recruitment Limited Careers
Join a well-established accountancy practice in North Wales that prioritises work-life balance and values its employees as individuals rather than numbers. With a supportive work culture, opportunities for professional growth, and the chance to manage your own portfolio while building genuine client relationships, this role offers a rewarding environment for those looking to make a meaningful impact in their career.
Contact Details:
Adele Carr Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Ellesmere Port
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adele Carr Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adele Carr Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Advisor in Ellesmere Port
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adele Carr Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adele Carr Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adele Carr Recruitment Limited Careers!
How to prepare for a job interview at Adele Carr Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
