Customer Service Executive
Location: Huyton, Liverpool
Working hours: Monday to Friday, 9.00am - 5.00pm
Working pattern: Full-time, office-based (5 days per week)
The Company
We are working with a growing online retail business specialising in homeware products. Due to continued growth, they are looking to recruit a Customer Service Executive to join their team and help deliver an excellent customer experience.
This is an exciting opportunity to join an expanding business where customer service plays an important part in its ongoing success. There is also a opportunity for this role to progress into a more senior and team leadership role within the short term future.
The Role
As a Customer Service Executive, you will be responsible for handling customer enquiries across a range of communication channels, including telephone calls and online live chat messages.
You will act as a first point of contact for customers, providing helpful, friendly and efficient support, ensuring queries are dealt with professionally and resolved wherever possible. It will also be part of the role to ensure calls are made to customers after sales which will ensure the customer is happy with the service.
Key Responsibilities
- Handling incoming customer enquiries via telephone and online chat.
- Responding to questions regarding products, orders, deliveries and returns.
- Providing updates on order progress and delivery timescales.
- Dealing with customer complaints and resolving issues in a professional manner.
- Processing returns, refunds and exchanges where required.
- Liaising with internal departments, couriers and suppliers to resolve customer queries.
- Maintaining accurate customer records and updating internal systems.
- Ensuring customers receive a positive experience from initial enquiry through to resolution.
- Supporting the wider team with general customer service and administrative duties.
About You
- Previous experience in a customer service or customer-facing role.
- Confident communicating with customers over the telephone and through written channels.
- Excellent communication and interpersonal skills.
- A friendly, approachable and helpful manner.
- Good IT skills and confidence using computer systems.
- Organised, reliable and able to manage multiple customer enquiries.
- A positive attitude with a genuine desire to help customers.
- Able to work well within a busy, growing business.
Experience within ecommerce, online retail or homeware would be advantageous but is not essential.
The Opportunity
- Join a growing and expanding online retail business.
- Monday to Friday working hours, 9am - 5pm.
- No weekend working.
- Excellent bonus scheme, which is paid out monthly.
- Full-time, office-based position in Huyton, Liverpool.
- Opportunity to develop within an expanding business.
Customer Service Executive employer: Adele Carr Recruitment Limited Careers
Join a well-established accountancy practice in North Wales that prioritises work-life balance and values its employees as individuals rather than numbers. With a supportive work culture, opportunities for professional growth, and the chance to manage your own portfolio while building genuine client relationships, this role offers a rewarding environment for those looking to make a meaningful impact in their career.
Contact Details:
Adele Carr Recruitment Limited Careers Recruitment Team
