GP Receptionist - Adelaide Street Surgery

GP Receptionist – Adelaide Street Surgery

Due to staff change, we have a Receptionist vacancy based at our Adelaide Street site. This post is for 27 hours per week. Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential. This role is on a fixed rota.

Our Reception team provides an efficient and effective receptionist service to staff and patients.

Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy!

We love cake and a good social event.

Main duties of the job

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

About us

You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.

The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.

We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects.

Job responsibilities

Job summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of clerical support to clinical staff andother members of the practice team

Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated health, social and voluntary agencies

Duties andresponsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the reception manager/practice manager, dependenton current and evolving practice workload and staffing levels:

Openingup/locking up of practice premises and maintaining security in accordance withpractice protocols

Maintainingand monitoring the practice appointments system

Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcareprofessional

Processingand distributing incoming (and outgoing) mail

Takingmessages and passing on information

Filingand retrieving paperwork

Pullingnotes and deducting patients and forwarding to Health Authority

Summarisingof new notes received within the appropriate timescale

Advisepatients of relevant charges for private services, accept payment and issuereceipts for same

Haveworking knowledge of telephone/fax system

Registeringof new patients, collating information that may be required prior to notesarriving

Directingcomplaints in the appropriate manner

Processingrepeat prescriptions in accordance with practice guidelines

Computerdata entry/data allocation and collation; processing and recording informationin accordance with practice procedures

Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers

Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, photocopying and scanning

Keepingthe reception area, notice-boards and leaflet dispensers tidy and free fromobstructions and clutter

Anyother tasks allocated by managers/partners

General Duties

Workeffectively, participate in and contribute positively to the reception and thewider Primary Health Care Team ensuring good communication about all aspects ofthe practice

Allmembers of the Primary Health Care Team are required to attend and contributeto meetings / away days and ongoing training requirements.

Responsiblefor identifying need and updating qualifications according to currentprofessional guidelines. Keep abreast ofcurrent trends and developments in professional matters.

Thepost holder is required to conform to all St Levan Surgery policies and toattend any training sessions as necessary.

Thisjob description is not intended to be an exhaustive list of duties andresponsibilities, but a broad outline and may be amended as necessary followingdiscussion between the post holder and their manager

Person Specification

Qualifications

• General education to GCSE level or appropriate compensatory experience

Experience

• 2 yrs dealing with the public; clerical duties & telephone work
• Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hourStarting pay – (pay is dependent on experience)

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