At a Glance
- Tasks: Manage client relationships and optimise campaigns using data insights.
- Company: Dynamic adtech company focused on client success and innovation.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and remote work options.
- Other info: Access to mentorship, professional development, and a vibrant remote-first culture.
- Why this job: Join a fast-paced team and make a real impact in the media landscape.
- Qualifications: 3-6 years in media or adtech, strong communication skills, and French fluency.
The predicted salary is between 52000 - 65000 £ per year.
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising. This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.
Compensation
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).
Base Range: £52,000 – £65,000
OTE Range: £62,000 – £78,000
Final compensation will be calibrated based on experience and the level at which the candidate is hired.
What you'll learn
An important part of our culture is continuous learning and the open sharing of ideas. We offer:
- Access to a broad network of investors and advisors who can help you and your team succeed
- Mentorship from executives with decades of experience in adtech and media
- Regular internal knowledge-sharing sessions
- An education budget to support ongoing professional growth and development
In this role you'll learn:
- Gain a deep understanding of attention metrics and media quality measurement
- Develop expertise in articulating Adelaide's value proposition to clients
- Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
- Master data visualization and storytelling techniques to provide actionable insights
- Navigate and contribute to a fast-paced, innovative start-up environment
Core responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support AdOps to facilitate smooth implementation and execution of campaigns
What you'll bring
- 3-6 years in media or adtech
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- A commercial mindset and proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes
What will set you apart
- Fluency in the French language
- Experience working within a Media Agency
- Comfortable working with ambiguity comfortable within the Programmatic Landscape (PMPs, Prebid Segments, DSPs, SSPs, Exchanges etc.)
- Examples of automation with AI
Benefits
- Health & Wellness
- Private medical insurance
- Paid time off
- Parental leave
- Employee development & wellness stipend
- Festive break
- Volunteer time off
Financial & Compensation
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- Group pension plan
Workplace & Equipment
- Remote-first environment
- London office
- Access to available WeWork spaces
Customer Success Manager (French-Speaking) in London employer: Adelaide Metrics
Adelaide is an exceptional employer that prioritises employee growth and a collaborative work culture, offering a fully remote position for the Customer Success Manager role. With access to a vibrant London WeWork space, employees benefit from continuous learning opportunities, mentorship from industry veterans, and a competitive compensation package that includes performance-based incentives. The company fosters strong client relationships while encouraging innovation and personal development, making it an ideal place for those seeking meaningful and rewarding employment in the adtech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French-Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in media or adtech. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Adelaide's AU metric and think about how you can drive its adoption. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've nurtured client relationships and driven campaign success. Use data insights to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team.
We think you need these skills to ace Customer Success Manager (French-Speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital media and adtech, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Communication Skills:Since this role involves managing client relationships, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect your ability to articulate ideas effectively.
Highlight Relevant Experience:Don’t forget to mention any specific experiences you have with media agencies or ad-serving platforms. We want to see how your background can help us drive the adoption of Adelaide's AU metric and enhance client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Adelaide Metrics
✨Know Your Stuff
Make sure you brush up on your knowledge of digital media and adtech. Familiarise yourself with Adelaide's AU metric and how it impacts media planning and buying. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully nurtured client relationships in the past. Think about times when your insights led to campaign optimisations and be ready to share those stories.
✨Be Data-Driven
Since this role involves leveraging data insights, come prepared with examples of how you've used data to drive decisions in previous roles. Highlight your experience with tools like Google Workspace and Microsoft Office, and be ready to discuss any relevant ad-serving platforms you've worked with.
✨Embrace the Culture
Adelaide values continuous learning and innovation. Show your enthusiasm for personal growth and how you can contribute to a dynamic team. Think about how you can bring new ideas to the table and be ready to discuss your innovative mindset during the interview.
