At a Glance
- Tasks: Manage client relationships and ensure seamless campaign execution in a dynamic environment.
- Company: Join Adelaide, a fast-growing leader in attention measurement and activation.
- Benefits: Competitive salary, performance bonuses, remote work options, and professional development opportunities.
- Other info: Fluency in French is a plus; enjoy a supportive and inclusive workplace culture.
- Why this job: Be part of an innovative team making a real impact in the advertising industry.
- Qualifications: 3-6 years in media or adtech, strong communication skills, and proficiency in Google Workspace.
The predicted salary is between 50000 - 60000 £ per year.
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Who we are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes.
Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers.
Position overview
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying. In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions.
Core responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime.
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights.
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners.
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio.
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives.
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide.
- Coordinate with the Technical Account Management team to ensure seamless campaign setup.
- Support AdOps to facilitate smooth implementation and execution of campaigns.
What you'll bring
- 3-6 years in media or adtech.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and Microsoft Office.
- A commercial mindset and proven track record of retaining and growing client relationships.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment.
- An innovative mindset, always looking for new ideas to improve processes and ways of working.
What will set you apart
- Fluency in the French language.
- Experience working within a Media Agency.
- Comfortable working with ambiguity within the Programmatic Landscape.
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive.
Customer Success Manager (French-Speaking) employer: Adelaide Metrics
Adelaide is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and collaboration. With a strong focus on continuous learning, employees benefit from mentorship opportunities, access to a broad network of industry experts, and a supportive environment that encourages innovation. Located in the vibrant London WeWork space, team members enjoy flexible working arrangements while contributing to a rapidly scaling company that values their input and fosters a strong sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French-Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it aligns with the role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Customer Success Manager (French-Speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital media and adtech, and show how your skills align with our mission at Adelaide.
Showcase Your Communication Skills:Since this role involves managing client relationships, it's crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language and provide examples of how you've successfully communicated with clients in the past.
Highlight Relevant Experience:Don’t forget to mention your experience with verification partners, ad-serving platforms, and DSPs. This will show us that you’re familiar with the tools we use and can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're genuinely interested in joining our team at Adelaide!
How to prepare for a job interview at Adelaide Metrics
✨Know Your Stuff
Before the interview, dive deep into Adelaide's AU metric and its significance in the advertising world. Familiarise yourself with recent campaigns and how they’ve leveraged attention measurement. This will show your genuine interest and understanding of the company’s core values.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare to discuss how you've effectively managed client relationships in the past. Use specific examples that highlight your ability to articulate value propositions and provide strategic insights based on data.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to navigate challenges with clients or within a team. Be prepared to explain your thought process and the outcomes of your actions.
✨Emphasise Your Collaborative Spirit
Adelaide values teamwork, so be ready to discuss how you’ve collaborated with sales, analytics, or technical teams in previous roles. Highlight any cross-functional projects you've been part of and how they contributed to successful campaign execution.
