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- Tasks: Manage client relationships and ensure seamless campaign execution in a dynamic environment.
- Company: Join Adelaide, a leader in attention measurement for top brands.
- Benefits: Competitive salary, performance bonuses, remote work, and professional development opportunities.
- Other info: Enjoy a culture of belonging, continuous learning, and innovative teamwork.
- Why this job: Make an impact in the fast-paced adtech industry while growing your career.
- Qualifications: 3-6 years in media or adtech with strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Who we are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we have become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.
Position overview
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying. In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint.
Core responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime.
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights.
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners.
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio.
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives.
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide.
- Coordinate with the Technical Account Management team to ensure seamless campaign setup.
- Support AdOps to facilitate smooth implementation and execution of campaigns.
What you’ll bring
- 3-6 years in media or adtech.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and Microsoft Office.
- A commercial mindset and proven track record of retaining and growing client relationships.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment.
- An innovative mindset, always looking for new ideas to improve processes and ways of working.
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive.
Customer Success Manager employer: Adelaide Metrics
Contact Detail:
Adelaide Metrics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adelaide on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into Adelaide's AU metric. Understand how it works and why it's valuable for clients. Being able to discuss this knowledgeably will show your passion and readiness to contribute to the team.
✨Tip Number 3
Practice your storytelling skills! You’ll need to articulate Adelaide’s value proposition clearly. Think of examples from your past experience where you’ve driven client success and be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital media and adtech, and show how your skills align with what we’re looking for at Adelaide.
Showcase Your Communication Skills: Since this role involves managing client relationships, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language in your application to reflect your ability to articulate ideas effectively.
Highlight Relevant Experience: Don’t forget to mention any experience you have with verification partners, ad-serving platforms, or DSPs. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adelaide Metrics
✨Know Your Stuff
Before the interview, dive deep into Adelaide's AU metric and its significance in the advertising world. Familiarise yourself with recent campaigns and how they’ve leveraged attention measurement. This will show your genuine interest and understanding of the company’s core values.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you successfully managed client relationships. Highlight how you provided strategic insights and support, especially in a fast-paced environment. This will demonstrate your ability to nurture partnerships effectively.
✨Be Data-Driven
Since the role involves leveraging data insights, come prepared with examples of how you've used data to optimise campaigns or improve client outcomes. Discuss specific metrics or tools you’ve used, as this aligns perfectly with the expectations of the Customer Success Manager position.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking insightful questions about Adelaide’s future plans or challenges in the industry. This not only shows your enthusiasm but also your strategic thinking and curiosity about the role and the company.