At a Glance
- Tasks: Manage client relationships and ensure seamless campaign execution with data-driven insights.
- Company: Join a fast-growing leader in attention measurement, trusted by top brands.
- Benefits: Competitive salary, performance bonuses, remote work, and professional development opportunities.
- Other info: Dynamic team culture focused on belonging, growth, and continuous learning.
- Why this job: Make an impact in the advertising industry while working with innovative technology.
- Qualifications: 3-6 years in media or adtech with strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we have become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes.
Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers.
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You will be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We're seeking a candidate with 4+ years of experience in digital media, adtech, or advertising. This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.
Core responsibilities include:
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime.
- Articulate Adelaide's value proposition and recommend optimizations based on data-driven insights.
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners.
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio.
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives.
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide.
- Coordinate with the Technical Account Management team to ensure seamless campaign setup.
- Support AdOps to facilitate smooth implementation and execution of campaigns.
What you'll bring:
- 3-6 years in media or adtech.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and Microsoft Office.
- A commercial mindset and proven track record of retaining and growing client relationships.
- Experience working with verification/viewability partners, ad-serving platforms, SSPs, and DSPs.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment.
- An innovative mindset, always looking for new ideas to improve processes and ways of working.
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive.
Customer Success Manager in London employer: Adelaide Metrics Inc.
Adelaide is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and collaboration. With a strong focus on continuous learning, employees benefit from mentorship opportunities, access to a broad network of industry leaders, and a supportive environment that fosters innovation. The remote-friendly structure allows for flexibility while still providing the chance to connect with colleagues at our London WeWork, making it an ideal place for those seeking meaningful and rewarding careers in the fast-paced adtech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Adelaide or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Adelaide's AU metric and think about how you can contribute to their mission. Show them you're not just another candidate, but someone who gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your past successes in client relationships and how you can bring that to Adelaide.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you note. It shows you're keen and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in client relationships.
Tailor Your Experience:Make sure to highlight your relevant experience in digital media or adtech. We’re looking for someone who can manage client relationships effectively, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adelaide Metrics Inc.
✨Know Your Metrics
As a Customer Success Manager, you'll be dealing with attention metrics daily. Make sure you understand Adelaide's AU metric inside out. Familiarise yourself with how it works and its impact on media planning. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to provide strategic insights and support, as this is crucial for the role at Adelaide.
✨Be Ready to Collaborate
Adelaide values teamwork, so be prepared to discuss how you've worked cross-functionally in previous roles. Share experiences where you collaborated with sales or analytics teams to achieve a common goal. This will demonstrate your ability to fit into their dynamic environment.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Adelaide's culture, growth plans, and how they measure success in client relationships. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
