At a Glance
- Tasks: Manage client relationships and ensure seamless campaign execution in a dynamic environment.
- Company: Join Adelaide, a leader in attention measurement for top brands.
- Benefits: Competitive salary, performance bonuses, remote work, and professional development opportunities.
- Other info: Enjoy a culture of belonging, continuous learning, and innovative thinking.
- Why this job: Make an impact in the fast-paced adtech industry while growing your career.
- Qualifications: 3-6 years in media or adtech with strong communication skills.
The predicted salary is between 28800 - 48000 € per year.
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Who we are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we have become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.
Position overview
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying. In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint.
Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution. We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising. This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.
Compensation
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE). Final compensation will be calibrated based on experience and the level at which the candidate is hired.
What you will learn
- Gain a deep understanding of attention metrics and media quality measurement
- Develop expertise in articulating Adelaide's value proposition to clients
- Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
- Master data visualization and storytelling techniques to provide actionable insights
- Navigate and contribute to a fast-paced, innovative start-up environment
Core responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support AdOps to facilitate smooth implementation and execution of campaigns
What you will bring
- 3-6 years in media or adtech
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- A commercial mindset and proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms, SSPs, and DSPs
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- An innovative mindset, always looking for new ideas to improve processes and ways of working
What will set you apart
- Fluency in the French language
- Experience working within a Media Agency
- Comfortable working with ambiguity within the Programmatic Landscape
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive.
Customer Success Manager employer: Adelaide Metrics Inc.
Adelaide is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and collaboration. With a strong focus on continuous learning, employees benefit from mentorship opportunities, access to a broad network of industry experts, and a supportive environment that fosters innovation. The remote-friendly structure allows for flexibility while still providing the chance to connect with colleagues at our London WeWork, making it an ideal place for those seeking meaningful and rewarding careers in the fast-paced adtech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes Adelaide tick will help you stand out and show you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your skills in managing client relationships and driving results.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital media and adtech, and show how your skills align with what we’re looking for at Adelaide.
Showcase Your Communication Skills:Since this role involves managing client relationships, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language in your application to reflect your ability to articulate ideas effectively.
Highlight Relevant Experience:Don’t forget to mention any experience you have with verification partners, ad-serving platforms, or DSPs. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adelaide Metrics Inc.
✨Know Your Metrics
As a Customer Success Manager, you'll be dealing with attention metrics daily. Make sure you understand Adelaide's AU metric inside out. Be prepared to discuss how it can optimise campaigns and drive business outcomes for clients.
✨Showcase Your Client Relationship Skills
This role is all about nurturing client relationships. Bring examples of how you've successfully managed client accounts in the past. Highlight your communication skills and any strategies you've used to retain and grow those relationships.
✨Be Ready to Collaborate
Collaboration is key at Adelaide. Prepare to discuss how you've worked cross-functionally with sales, analytics, or technical teams. Share specific instances where your teamwork led to successful campaign execution or client satisfaction.
✨Demonstrate Your Innovative Mindset
Adelaide values innovation and new ideas. Think of examples where you've proposed changes that improved processes or outcomes. Show them you're not afraid to think outside the box and contribute to a fast-paced, evolving environment.
