At a Glance
- Tasks: Manage client relationships and ensure seamless campaign execution while driving adoption of our innovative AU metric.
- Company: Join Adelaide, a fast-growing leader in attention measurement for top brands.
- Benefits: Enjoy competitive pay, remote work flexibility, and a supportive learning environment.
- Other info: Access to mentorship, education budget, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in the advertising industry.
- Qualifications: 3-6 years in media or adtech with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Who we are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.
Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and dive stronger business outcomes.
Adweek has called Adelaide's AU "the attention economy's most widely recognized metric," and Ad Exchanger named it "Best measurement/Analytics Capability."
Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.
The past year brought meaningful expansion.
We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU.
We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers.
Leading brands like Dell, Diageo, an Jaguar Land Rover —along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU's value across the media lifecycle.
Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.
We have a NYC office and a London We Work, but operates as a remote-friendly company with flexible work options.
How we work
We're a team of action-oriented doers—management rolls up their sleeves and contributes every day.
Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing.
Everyone is encouraged to play a role in shaping planning and strategy.
We're built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.
Position overview
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions.
You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint.
Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising.
This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London We Work.
Compensation
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).
Final compensation will be calibrated based on experience and the level at which the candidate is hired.
What you'll learn
An important part of our culture is continuous learning and the open sharing of ideas. We offer:
- Access to a broad network of investors and advisors who can help you and your team succeed
- Mentorship from executives with decades of experience in adtech and media
- Regular internal knowledge-sharing sessions
- An education budget to support ongoing professional growth and development
In this role you'll learn
- Gain a deep understanding of attention metrics and media quality measurement
- Develop expertise in articulating Adelaide's value proposition to clients
- Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
- Master data visualization and storytelling techniques to provide actionable insights
- Navigate and contribute to a fast-paced, innovative start-up environment
- Core responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support Ad Ops to facilitate smooth implementation and execution of campaigns
- What you'll bring
- 3-6 years in media or adtech
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- A commercial mindset and proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes
- What will set you apart
- Fluency in the French language
- Experience working within a Media Agency
- Comfortable working with ambiguity
- comfortable within the Programmatic Landscape (PMPs, Prebid Segments, DSPs, SSPs, Exchanges etc.)
- Examples of automation with AI
- Private Medical Insurance
- Paid time off
- Parental leave
- Employee Development & Wellness Stipend
- Festive break
- Volunteer time off
- Performance-based quarterly bonus
- Stock options
- Workplace & Equipment
- London office
- Access to available We Work spaces
- Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
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Customer Success Manager employer: Adelaide Metrics Inc.
Adelaide is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and collaboration. With a strong focus on continuous learning, employees benefit from mentorship opportunities, access to a broad network of industry experts, and a supportive environment that encourages innovation. The remote-friendly structure, combined with the chance to connect at our London WeWork, ensures flexibility while fostering a sense of belonging among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adelaide Metrics Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adelaide Metrics Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adelaide Metrics Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Adelaide Metrics Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adelaide Metrics Inc.!
How to prepare for a job interview at Adelaide Metrics Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
