CQC review date: 11.9.2026 GOOD Our work environment includes: Modern office setting Growth opportunities
We are looking for a professional and experienced receptionist to work in our busy clinic. As part of our team, the successful candidate will be responsible for greeting patients and administrative tasks such as scheduling appointments, answering phones, and using digital platforms to respond to patients' queries. There are always opportunities to develop the roles of our staff in line with the ever‑changing work we do as an NHS health service provider. We seek a reliable individual who enjoys interacting with patients and maintains a positive attitude in a fast‑paced environment. We are looking for a friendly, professional and motivated GP Receptionist to join our busy and supportive practice team. The successful candidate will be the first point of contact for patients, providing an efficient, compassionate and welcoming service both face‑to‑face and over the telephone.
Benefits
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Education: GCSE or equivalent (required)
- Experience: Medical Receptionist: 1 year (required)
- working with EMIS system: 1 year (required)
- Language: Fluent English (required)
- Work Location: In person
General responsibilities
- Greet and direct patients and visitors.
- Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
- Provide phone support to other departments.
- Answer questions and assist patients in completing registration , appointment request when it is presented via online , face to face or via telephone.
- Triaging patient efficiently.
- Good working in teams.
- Good communicator.
Additional responsibilities
- Managing appointment requests.
- Handling patient enquiries.
- Processing administrative tasks.
- Maintaining accurate patient records.
- Supporting the smooth running of the practice.
- Excellent communication and organisational skills, attention to detail, the ability to work under pressure and a commitment to patient confidentiality.
Preferred experience
Previous experience in a GP practice or healthcare setting would be an advantage, but a positive attitude, reliability and a willingness to learn are equally important.
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